What are the responsibilities and job description for the Alarm Dispatcher - Sat/Sun/Mon position at Legacy Security Services, Inc.?
Company Overview
Legacy Security Services, Inc. is a leading provider in the security monitoring industry, dedicated to delivering exceptional service and innovative solutions for independent alarm companies. Our commitment to transparency and customer engagement drives our mission to maintain superior service levels.
Summary
Join a Fast-Growing Company and Build a Promising Career! Legacy Security Services, Inc provides 24/7 alarm monitoring for both commercial and residential customers. The candidate must have excellent customer service skills, computer literacy, ability to multi-task, and work in a fast-paced environment. On-site paid training is provided to all new Alarm Dispatchers.
Schedule:
Saturday/Sunday/Monday - 7AM-7PM
Training Details:
- Paid Training Duration: 2 Weeks
- Training Hours: 9 AM - 3 PM, Monday – Friday
- NEXT TRAINING CLASS STARTS TUESDAY, 12/2
Responsibilities:
- Process emergency signals quickly, professionally, and accurately in high stress situations
- Data entry of new subscribers, updates, and changes to existing customers
- Process inbound Answering Service calls on behalf of customers
- Process inbound calls for Customers or Subscribers regarding emergency signal testing and signal or alarm history
- Low level technical support to assist subscribers with alarms, trouble history and common system issues
- Process inbound calls from Authority Agencies
- Spanish Speaking candidates are a plus!
Pay: $16.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16 - $17