Business Support Manager

Company Description Legacy Retail Solutions (LRS) is a respected CPG advisory firm founded in 1999, with a portfolio representing over $500M in retail sales across multiple categories and departments. The team is composed of seasoned industry professionals with more than 200 years of combined retail experience, ranging from small regional chains to the world’s largest retailers. LRS operates as an extension of its clients’ organizations, providing sales leadership, business development, and strategic planning rooted in proven retail principles and deep customer process knowledge. The company invests heavily in analytics, leveraging its proprietary ZEUS reporting platform to deliver fact-based, actionable insights that drive distribution, item placement, and promotional opportunities. LRS is also focused on global eCommerce growth, offering a unified platform that connects manufacturers to major online retailers such as Amazon, Walmart, and Alibaba through integrated catalog, order management, content, shipping, and EDI/API capabilities.

Business Support Manager supports the Sales Leader and collaborates both internally and externally with resources to achieve their team objectives. We expect this person to take ownership of team tasks and oversee them to completion on time. Additionally, this person must be accountable to deliver on business needs for the team’s multiple clients.

Candidate must have amazing written and oral communication skills and highly organized. Must be able to manage the numerous contacts required across multiple retailers and clients. BSM impacts the business through Collaboration, proactive planning and project management, driving the execution of multiple projects, across multiple clients, for Replenishment, Logistics, and Sales. Get it done mindset, while maintaining detail and accuracy, is a must. Positive mental attitude and eager to learn are also a must.

Essential Job Duties and Responsibilities

Collaboration with Clients and Customers

• Works directly with clients and Walmart / Sams Club counterparts to manage in-stock levels, Store/DC inventory, forecasts, OTIF and SQEP compliance. Be able to identify problems and take steps to correct any and all issues whether they be on our client’s or Walmart’s end.
• Train suppliers, peers, and other business partners on replenishment and Walmart supply chain expectations, packaging standard and other best practices. 

Weekly Reporting

• Responsible for utilizing internally provided sales and replenishment reporting to provide clients with Weekly Recaps – Communicate weekly reporting to buying team and clients, while communicating any issues or highlights to the sales leader.
• Identifying concerns with root cause analysis, take actions to correct replenishment issues until resolved
• Additional responsibilities may include seasonal analysis, demand planning, policy recommendations, order recommendations, and forecast recommendations for multiple clients. Work with our Analytics Team as needed.

 Project Management

• Walmart.com and Brick & Mortar Item Management – Supplier Center, Item Maintenance, New Item creation (Import, Domestic, Data Sync, Sam’s IDM), Item 360
• Supply Chain - Lead time audits, supply chain optimization, OTIF
• QMS – Quote entry, tagging, delivering samples to layout
• Category Line Reviews – Active with data collection, analysis, layout of LR presentation, including market research, consumer insights, and Walmart form population via managers direction.
• Testing and Compliance – CTL, Product testing, Packaging guidelines
• Vendor Profiles – Factory ID setup, vendor agreements, ship point, 3PL, factory Audit, Brand ID’s

Additional Duties

·       Always seeking to Add Value to our Clients

·       Grow Your Capabilities and Value to the Organization

·       Contribute to the Organization in way beyond your responsibilities

·       Improve, encourage, teach, share with Your Teammates

·       Promote and support company policies, procedures, mission, values, and standards of ethics and integrity

·       Assist in development of tools and processes to meet changing business needs within the industry

·       Able to identify and assess business challenges/needs and craft compelling solutions

·       Minimal Travel - as business requires, normal day is 8-5pm, however certain times of the year may require working late and or early.

·       Product Handling - Occasional lifting of up to 30lbs

Probable Candidate Profile

·       2 years working with Walmart - Account Management/Replenishment/ and/or Analytics

·       Supply Chain Knowledge with Direct Import, Collect, Prepaid, Domestic Supply, 3 Tier and/or DSV

·       CPG Experience Preferred

·       Strong sense of urgency

·       Resource to the team

·       Private Label Experience A Plus

·       Retail Link, Scintilla Basic, Engine Reporting Tool

• Excel and Microsoft Office Guru. Sufficient familiarity with web-based tools
• Excellent problem-solving skills with ability to direct others to help reach a positive outcome as needed.
• Managing competing priorities effectively

·       Power BI, Tableau and/or SQL skills are cool factors

·       Vocal and engaging in discussions related to the business success

·       Additional experience outside Walmart working with Amazon, Target, Home Depot, Menards, Kroger Etc.