Call Center Representative - Onsite in Chicago

Position Summary
To deliver the company’s standards of service with each parker transaction by resolving customer complaints and concerns and resolving escalated issues.

Essential Duties and Responsibilities

• Answer a high volume of inbound calls and respond to emails.
• Handle escalated issues and customer complaints.
• Resolve customer concerns while providing top of line service.
• Navigate the internal database and input customer information.
• Log all transactions and resolutions

Non-Essential Duties and Responsibilities

• Utilize customer service experience to assist coworkers and teammates with issues they are unable to resolve.
• Act as a team manager when the manager is unavailable.
• Other special projects as assigned by location management.

Minimum Job Qualifications

• High School degree required.
• One year related experience.
• Ability to read and comprehend verbal instructions and written correspondence.
• Ability to communicate effectively both verbally and through written correspondence.
• Ability to provide customer resolution in a professional and friendly manner.
• Ability to work in a fast paced environment.
• Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer.

Qualifications Desired

• Excellent customer service skills
• Ability to work a flexible schedule, to possibly include nights/weekends/holidays as required
• Technical troubleshooting experience and a thorough understanding of Windows based PC hardware and software.
• Ability to navigate multiple internet based applications simultaneously

Performance Standards
This position will receive an annual performance review from the direct supervisor to discuss actual performance as compared to company stated expectations and agreed upon job related performance goals for the upcoming year.

Physical Demands and Working Conditions
The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential
functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.

Physical Demands: as part of performing the duties associated with this position, the employee will be required to stand, walk, sit, use hands-to-fingers, handle tools or controls, reach with hands or arms, talk and hear. Employee must occasionally lift and/or move objects up to 25lbs.

Work Environment: While performing the duties of this position, the employee may be subjected to weather conditions prevalent at the time. The employee is regularly exposed to
fumes and airborne particles. The noise level in this work environment can range from minimal to moderate.

Internal Contacts
This position will have regular contact with location management, corporate office employees, peers and field employees.

External Contacts
This position will have regular contact with customers and property management/client contact.

The employee, having reviewed this job description, understands that by signing below she/he is to adhere to both the above-described job responsibilities and company policies as listed in the Employee Handbook and as communicated by the Company from time to time while employed with Legacy Parking Company.

Salary : $18 - $19