What are the responsibilities and job description for the Front Desk Receptionist position at Legacy Oral & Facial Surgery?
JOB SUMMARY:
Responsible for administering the day-to-day activities of the business office, including: welcoming of patients, answering phone calls, scheduling of appointments, and maintaining patient records.
ESSENTIAL DUTIES:
- First point of contact when answering phone calls. Address patient requests, concerns and needs in a professional and friendly manner.
- Triage decisions, issues, complaints, requests and forward to Practice Manager when they are not in office.
- Discuss treatment, insurance coverage and patient balances with patients.
- Determine what patients will owe in co-pays, deductibles, and other expenses prior to next appointment properly and type document in notes.
- Accept and properly record payments made at time of service, via mail and telephone.
- Present payment options to patients and make necessary arrangements according to the practice's protocol.
- Monitor the schedule daily and schedule appointments in consideration of production and capacity.
- Manage the Doctor schedules to achieve utilization goals through efficient use of appointment time. Verify all patients are scheduled for follow-up appointment, if needed.
- Ensuring all necessary radiographs, lab cases, paperwork and other needed information is updated and complete prior to patient's appointment.
- Verify that medical clearances are received if needed prior to appointments.
- Send requested records from patients and update the patient file.
- Assist with administration assignments and perform other duties as assigned.
BENEFITS:
Competitive Pay
401(k)
Medical/Dental/Vision Insurance
PTO and Holiday Pay
SCHEDULE:
Full-Time
Monday to Friday 7:30 a.m. to 5:00 p.m. (Friday 7:30 a.m. to 3:00 p.m.)
LOCATION: Asheville, NC
EDUCATION:
High School Diploma or equivalent
EXPERIENCE:
1 years of experience working in a dental office, preferred
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