What are the responsibilities and job description for the ITM Teller - Part Time position at Legacy National Bank?
Description:
Position Summary:
This position consists of, but not limited to, paying and receiving functions- which includes balancing transaction logs throughout the day, processing customer deposits, withdrawals and loan payments via video (on camera). Projects good customer relations while conveying a positive banking / customer service experience utilizing video technology.
This is a part-time position working 3pm to 7pm Monday through Friday; rotating Saturdays 9am to 12pm.
Major Duties and Accountabilities:
- Takes part in and embraces the Legacy Culture and gives outstanding customer service to internal and external customers.
- Process deposits, loan payments, cash checks, and other transactions allowed by the ITM.
- Verifies and balances transaction logs throughout the day.
- This person will be extremely knowledgeable of the ins and outs of our teller system. They will be able to handle any type of transaction that might happen at a teller window.
- Be knowledgeable of not only the teller side of the ITM transaction, but also the customer side of the transaction.
- Assist customers with using and getting comfortable with the ITM for transactions by providing step-by-step guidance during the interaction, with a focus on educating the customer how the technology works to make them comfortable and competent utilizing the ITM
- Demonstrate the ability to process and complete teller transactions in a non-traditional teller environment while offering services that promote ongoing ITM usage.
- Basic knowledge of bank products and services.
- Follow security and compliance procedures daily.
- Recognizes opportunities to offer additional bank products to customers and non-customers as transactions are processing and needs are recognized.
- All other responsibilities as assigned.
Required:
- 18 years of age
- A high school diploma or GED equivalent.
- Strong communication skills.
- Proficient computer skills.
Preferred:
- Bilingual English/Spanish or English/Marshallese.
- Previous banking experience.
- Previous experience in a call center environment.