What are the responsibilities and job description for the Customer Experience Specialist/ Insurance Agent position at Legacy Insurance Group?
Front Desk / Insurance Customer Service Representative
Legacy Insurance | Jonesboro, Arkansas
Legacy Insurance is looking for a friendly, organized professional to be the first point of contact for our clients. This role combines front desk responsibilities with day-to-day insurance service, so we’re seeking someone who is already licensed and has experience working at an independent insurance agency.
What you’ll do
- Welcome clients and answer incoming calls and emails.
- Help clients with policy questions, billing inquiries, certificates of insurance, and coverage changes.
- Process service requests accurately and follow through until they’re complete.
- Communicate with carriers and support our team.
- Quote and remarket as needed
- Keep client records and office workflows organized.
What we’re looking for
- Active Arkansas Property & Casualty insurance license.
- Prior experience at an independent insurance agency.
- A professional, helpful approach with clients and coworkers.
- Strong attention to detail and the ability to manage several requests at once.
- Comfort using agency management systems and Microsoft Outlook. Applied Epic experience is a plus.
If you enjoy helping people and take pride in keeping an office running smoothly, we’d like to hear from you!
Work Location: In person