Airport Concession Shift Lead

About Us:

Legacy Hospitality and Entertainment Group is a privately-owned, small business specializing in public-private partnerships. We help to create destinations through the utilization of public spaces for innovative concessions, attractions, programming, events and community related activities. For over 22 years, we have worked passionately to plan, develop, and transform public spaces into high-quality destinations for community members and visitors to enjoy. We’ve established a successful model of incorporating programming and events along with food and beverage and hospitality opportunities.

https://legacyhospitalitygrp.com/

About the position:

The Food and Beverage Shift Lead will assist in the day-to-day operations of our Elmira Corning Regional Airport concession. This position involves supervising and guiding the concessions team to ensure excellent customer service, operational efficiency, and adherence to health and safety standards. The Shift Lead is responsible for supervising tasks, troubleshooting issues, maintaining inventory, and ensuring the smooth operation of during their shift. The ideal candidate will have both BOH and FOH experience.

Duties & Responsibilities:

• Lead by example by providing exceptional customer service and maintaining a positive, team-oriented work environment.
• Provide on-the-job training for new employees, and assist with ongoing staff development and performance feedback.
• Assist in assigning staff to specific roles based on workload and customer demand.
• Ensure that all guests are served in a friendly, efficient, and professional manner.
• Address customer complaints or concerns, ensuring timely resolution and maintaining guest satisfaction.
• Monitor and encourage staff to engage with guests, offering assistance or information when necessary.
• Oversee the opening and closing of concessions, ensuring that all equipment is in working order, and the area is clean and ready for service.
• Prepare and serve food and beverages according to approved recipes.
• Ensure proper food preparation, presentation, and portioning of menu items according to company standards.
• Monitor inventory levels throughout the shift and assist with restocking or ordering as needed to prevent shortages.
• Assist with cash handling procedures, ensuring registers are accurate, and there is no cash shortage or overage.
• Ensure that all health, safety, and food handling regulations are strictly followed by staff.
• Conduct routine safety checks to ensure equipment is operating correctly and staff is adhering to sanitation practices.
• Act as the first point of contact for any operational issues or emergencies that arise during the shift, addressing them quickly and effectively.
• Collaborate with the executive management team to address any staffing, equipment, or inventory challenges.
• Communicate any significant issues or concerns to management in a timely manner.

Qualifications:

• High school diploma or equivalent required; some college coursework in hospitality or management is a plus.
• At least 2 years of experience in food service or concessions, with some experience in a leadership or supervisory role.
• Experience in high-volume or fast-paced environments is preferred.
• Strong leadership, communication, and interpersonal skills.
• Excellent customer service and conflict resolution skills.
• Ability to multitask, remain organized, and work efficiently under pressure.
• Basic math skills and experience with cash handling and point-of-sale (POS) systems.
• Knowledge of food safety and sanitation practices.

Certifications:

• Food Handler Certification, ServSafe Certification or equivalent required.

Physical Requirements:

• Ability to lift and carry up to 50 pounds.
• Ability to stand for extended periods and work in a fast-paced, sometimes noisy environment.
• Ability to work evenings, weekends, and holidays as needed based on flight schedules.

Compensation Structure:

• Hourly wage tips.

This job description is intended to convey information essential to understanding the scope of the Food and Beverage Shift Lead position. It is not intended to be an exhaustive list of qualifications, duties, or responsibilities associated with the role.

This employer participates in E-Verify, a federal program that verifies the eligibility of all new hires to work in the United States.F

Job Types: Full-time, Part-time

Pay: Up to $19.00 per hour

Experience:

• Grilling: 1 year (Required)
• POS: 1 year (Preferred)
• Fryers: 1 year (Required)

Ability to Commute:

• Horseheads, NY 14845 (Required)

Work Location: In person

Salary : $19