Funeral Director

Provisional Licensees will be considered for this role

About the Company

We are a mid-size, family-owned company with a deeply rooted commitment to serving families with compassion and care. Our executive leadership team is small, hands-on, and fully accessible to every employee—no matter their role. We believe in partnership, communication, and supporting our staff as they grow in their careers.

At the heart of everything we do is a dedication to creating the most personalized and meaningful life celebrations possible for the families we serve. Every life is unique, and we take pride in honoring that uniqueness through thoughtful service, attention to detail, and genuine empathy.

About the Role

Compassionately facilitates funeral arrangement discussions with the deceased's next of kin and presides over visitation, funeral, and graveside services in accordance with the family's wishes; company expectations; and local, state, or federal laws.

As the licensed Funeral Director and Embalmer, you are responsible for compliance with all mortuary, health, and vital statistics regulations and procedures within the funeral establishment(s). Funeral Director and Embalmer duties must be performed consistently with the company's mission and values, and in adherence to company policy and procedures.

Responsibilities

• Receives or initiates the call to the decedent's next of kin.
• Exhibiting concern and empathy, obtains or confirms deceased and family contact information, briefly discusses needs (including languages), schedules arrangement appointment, and emails appointment confirmation.
• May perform removals or transfers adhering to company standards and processes.
• Embalm, cosmetize, dress, and casket the deceased
• Cares for the deceased in a respectful manner.
• Updates removal status using decedent tracking software.
• Greets next of kin and escorts to the meeting space.
• Initiates and facilitates the arrangements conference while assessing needs and summarizing desired outcomes.
• Discusses available life insurance and available benefits, such as Veteran.
• Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Ever Lasting Memory products.
• Transitions the arrangement conference to the Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contract completion.
• Responsible for reviewing and authorizing merchandise and service contract revisions.
• Confirms authorization to proceed with service arrangements.
• Attends graveside services included in the purchase agreement.
• Is present when the casket containing the deceased is placed in a grave, crypt, or burial vault, and verifies that any personal belongings are removed from the deceased prior to burial per the arrangements.
• Visually inspects the deceased, adjusts casket dressing, deceased's attire, or makeup, or communicates concerns to preparation staff.
• Visually inspects Services Arrangements (visitation, funeral, or graveside) against contractual arrangements and the next of kin expectations; initiates corrective action as appropriate; may provide instruction or guidance to services team members.
• May attend community or charity events to represent and promote the location or market.
• General accuracy, quality, and education; collaborates with peers or manager for assistance and guidance.
• Exhibits accountability for behaviors.
• Ensures compliance with local, state, and federal regulations.
• Takes the initiative to discuss assignments, expectations, priorities, and deadlines as well as seek guidance and coaching from manager.

Qualifications

• Graduated from an accredited school or college of mortuary science.
• Current Funeral Director and Embalmer license within the practicing state.
• A valid state driver's license with an acceptable driving record is required to operate company-owned vehicles.

Required Skills

• Must be process and results-oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives.
• Capacity to reason, plan, identify problems, learn rapidly, draw from experience, and effectively apply acquired knowledge to novel situations.
• Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated.
• Ability to build professional and trusting business relations.
• Professional written and verbal communication skills.
• Public speaking skills with the ability to influence and gain consensus.
• Proficient in using databases in automated processes.
• Proficient in MS Office skills.

Preferred Skills

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay range and compensation package

Competitive salary, health/dental/vision insurance, paid vacation/sick/holidays, 401k, relocation assistance as needed.

Equal Opportunity Statement

AAP/EEO Statement Legacy Funeral Group, LLC. ® (Legacy) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and/or any other status or condition protected by law, except where a bona fide occupational qualification exists.