Funeral Assistant/Attendant

Classification: Non-Exempt Reports to: Various Created: 03/03/24

Title: Funeral Assistant

Summary/Objective

This position provides administrative support, interacts with the public, and offers information regarding funeral and cremation services, as well as other related topics. Responsibilities include courteously answering phones, assisting with funeral, memorial, and other ceremonies as requested by funeral home clients and management, and responding to general inquiries. Duties may also include decedent removal and, depending on the location, assisting with lifting, carrying, transporting, and preparation of decedents.

The Funeral Assistant duties must be performed consistently with the company mission and values and adherence to company policies and procedures.

Essential Functions and Competencies

• This position may require assistance with removals of decedents (location specific).
• Funeral Attendants may assist with the preparation of the deceased and casket.
• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items.
• Prepares documents related to services, cremations, maintenance, as directed by management.
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up supplies, documents, etc.
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives the Funeral Home vehicles for services and picking up families.
• Assists with visitations, memorial, and funeral services which may include visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.
• Greets and receives client families and/or other persons entering the location for information and assistance.
• Accommodates the needs of the family during service and/or visitation.
• May wash and clean funeral home vehicles and other client vehicles as required from time to time.
• Must be able to work beyond standard business hours, including weekends and holidays, if required.

Required Education and Experience

• High school diploma or equivalent Experience
• Must be able to lift, pull, push 150lbs or more of removals are required.
• Previous customer service and/or sales experience preferred.
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required Certification/Licenses
• Valid state driver's license with an acceptable driving record
• Must be able to lift 50 lbs. and pull/push 200lbs or more of removals if required. - (location specific)
• Ability to follow instructions given over the phone or in person
• Ability to use a computer and type
• Ability to work and communicate effectively with others
• Ability to maintain composure in challenging situations
• Good verbal and written communication skills
• Ability to maintain confidentiality
• Ability to work with colleagues to accomplish tasks

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Environment

• Work indoors and outdoors during all seasons and weather conditions
• Professional Dress is required when in contact with families
• Drive company owned vehicles, with and without passengers, in surrounding community with varying traffic conditions

Work Postures

• Frequent, continuous periods of time standing up 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Able to lift 50 pounds; push/pull up to 200 pounds
• Physical effort requiring manual dexterity is required, including paperwork, calculators, computers, and phone usage

AAP/EEO Statement

Equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and/or any other status or condition protected by law, except where a bona fide occupational qualification exists.

3677 - Magnolia Chapel