What are the responsibilities and job description for the Commercial Install/Service Technicians position at Legacy Fire and Security LLC?
Company Description Legacy Fire and Security is a low voltage specialist, providing installation, service, and inspection for fire alarms, fire extinguishers, engineered systems, security systems, CCTV, access control, nurse call, gunshot detection, and structured cabling. The company also offers system design and monitoring services to support comprehensive protection solutions. With more than 42 years of combined low voltage experience, the team is built around core values of integrity, hard work, craftsmanship, customer service, and dedication. Legacy Fire and Security focuses on protecting businesses and the lives around them while helping clients save money and gain peace of mind. Team members are encouraged to uphold high technical standards and strong customer relationships.
Role Description Commercial Install/Service Technicians are responsible for installing, servicing, and maintaining low voltage systems, including fire alarm, security, CCTV, access control, and related equipment. Day-to-day activities include performing on-site inspections, testing system functionality, troubleshooting issues, and completing scheduled and emergency repairs. Technicians will read and interpret technical drawings, follow safety and compliance standards, and document work performed in a clear and accurate manner. The role also involves communicating with customers to explain findings, recommend solutions, and ensure satisfaction with completed work. This is a full-time, on-site role based in Willoughby, OH, requiring regular travel to customer locations in the surrounding area.
Qualifications
Role Description Commercial Install/Service Technicians are responsible for installing, servicing, and maintaining low voltage systems, including fire alarm, security, CCTV, access control, and related equipment. Day-to-day activities include performing on-site inspections, testing system functionality, troubleshooting issues, and completing scheduled and emergency repairs. Technicians will read and interpret technical drawings, follow safety and compliance standards, and document work performed in a clear and accurate manner. The role also involves communicating with customers to explain findings, recommend solutions, and ensure satisfaction with completed work. This is a full-time, on-site role based in Willoughby, OH, requiring regular travel to customer locations in the surrounding area.
Qualifications
- Candidates should possess strong Maintenance & Repair skills for low voltage and related commercial systems.
- Candidates should possess effective Troubleshooting skills to diagnose and resolve technical issues in the field.
- Candidates should possess Field Service experience, including working on customer sites and managing service calls.
- Candidates should possess excellent Customer Service skills to communicate clearly, build trust, and support long-term client relationships.
- Candidates should possess general Maintenance skills, including routine inspections, testing, and preventative care of equipment.
- Relevant experience with fire alarm, security, CCTV, access control, or other low voltage systems is highly beneficial.
- Ability to read and interpret wiring diagrams, schematics, and technical manuals, and to use common hand and power tools safely.
- High school diploma or equivalent required; technical certification or vocational training in electronics, low voltage, or related fields preferred.
- Valid driver’s license, reliable transportation, and the ability to work on-site in varying commercial environments.
- Capacity to work independently and as part of a team, with attention to detail, time management, and adherence to safety and regulatory standards.