Eligibility Manager Bilingual - Sharpstown

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Southwest - 6441 High Star Dr. Houston, TX 77074

Eligibility Manager Bilingual - Sharpstown (Job Overview)

Schedule: Monday-Friday (8AM-5PM)

Are you someone who thrives on making a positive impact in the lives of others? At Legacy Community Health, we believe that healthcare should be accessible to everyone, and as an Bilingual Eligibility Manager, you’ll play a pivotal role in connecting patients to the resources they need to receive quality care. If you’re ready to lead with compassion, inspire a team, and contribute to our mission-driven work, we’d love to welcome you into our family.

• Role Highlights: Take charge of the day-to-day operations of our eligibility team, ensuring patients are registered for grants and funding to make healthcare affordable and accessible
• Work Environment: Join a supportive, collaborative, and purpose-driven team that values relationships and teamwork
• Mission Impact: Be the bridge that connects underserved communities to life-changing healthcare services
• Personal Growth: Unlock opportunities for mentorship, professional development, and leadership within a thriving healthcare organization

Key Responsibilities

• Conduct eligibility screenings for clients, following program-specific guidelines and procedures
• Verify that clients do not have other payer sources such as Medicaid, Medicare, ADAP, or third-party insurance
• Accurately register clients into the CPCDMS system and ensure eligibility files are up to date
• Perform precise data entry for eligible clients into electronic systems
• Manage renewal eligibility processes as required by each program
• Schedule and confirm eligibility appointments with clients and assist in setting up initial service appointments post-eligibility
• Provide clear instructions and documentation requirements for client eligibility processes
• Oversee and coordinate multiple clinic schedules daily
• Participate in the Performance Improvement Program to enhance departmental effectiveness
• Organize and manage external audits while contributing to internal quarterly and annual audits
• Conduct yearly performance evaluations for team members to support their growth and development
• Lead bi-weekly staff meetings and ensure regular quality reviews are conducted
• Supervise and manage the day-to-day operations of the Eligibility Department
• Perform additional duties as assigned to support the team and organization’s mission

Minimum Qualifications

• High School Diploma/GED is required
• Previous managerial experience overseeing a minimum of 10 full-time employees
• Bilingual skills are preferred
• Frequently required to sit; occasionally stand and walk
• Frequently required to talk and communicate expressively and receptively
• Occasionally required to lift and/or move up to 25 pounds and engage in occasional bending, twisting, climbing, and reaching
• Moderate concentration/intensity level with prolonged mental effort and limited break opportunities
• Decision-making requires moderate complexity

About Legacy Community HealthAs the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.