Bilingual Patient Assistance Representative

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Montrose - 1415 California St. Houston, TX 77006

Bilingual Patient Assistance Representative - Job Overview

Schedule: Rotating Schedule

At Legacy Community Health, we cherish the power of community and the profound impact of compassionate care. As a Bilingual Patient Assistance Representative, you'll find yourself at the very heart of our mission, providing essential support to our clients by facilitating access to crucial programs like the Ryan White Grant, AIDS Drug Assistance Program (ADAP), and more.

• Become a vital part of a team that significantly impacts the lives of those we serve
• Engage directly with our clients to ensure they receive the medication and medical coverage they need
• Collaborate with a passionate team dedicated to community health and well-being
• Experience personal growth through mentorship and development opportunities
• Contribute to a mission-driven organization focused on enhancing healthcare access for all

Key Responsibilities

• Support patients with medications and health insurance assistance as part of the Ryan White Grant programs
• Meet with eligible clients to gather necessary documentation for program enrollment
• Process applications and payments efficiently and accurately
• Maintain current and accurate records of enrolled clients
• Communicate regularly with clients to ensure ongoing eligibility and engagement
• Monitor incoming requests and take timely action
• Document patient care activities comprehensively in electronic records
• Validate data points to support grant standards and ensure accurate reporting
• Identify and address concerns, collaborating with service providers to support clients
• Conduct reviews and audits to maintain reporting accuracy
• Collaborate with peers and colleagues to enhance patient care
• Participate in special projects and other assigned duties

Minimum Qualifications

• High school diploma required
• Minimum (1) year of healthcare experience OR Minimum (3) years of customer service experience, preferably in healthcare
• Knowledge of healthcare terms, HIV disease and medications to treat HIV and associated illness desired
• Insurance and/or COBRA knowledge
• Proficient written and verbal communication skills
• Demonstrates knowledge of MS Excel and MS Word
• Bilingual-Spanish preferred

About Legacy Community HealthAs the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.