C Adam Toney Tire & Auto - Service Advisor

As a Service Advisor, you'll play an important role in creating a great customer experience while helping customers keep their vehicles safe and running their best. You'll be the connection between our customers and service team, making sure every customer feels informed, valued, and taken care of.

Your responsibilities may include:

• Greet customers and assist with their automotive service needs

• Listen to customer concerns and document vehicle issues

• Recommend maintenance and repair services based on vehicle inspections and technician findings

• Prepare accurate estimates and explain recommended services to customers

• Communicate repair updates, timelines, and costs throughout the service process

• Coordinate with technicians to ensure repairs are completed efficiently

• Review completed work and explain services performed to customers

• Build strong customer relationships and encourage repeat business

• Maintain accurate customer records, work orders, and invoices

• Deliver an outstanding customer experience from check-in to check-out

• Previous automotive Service Advisor or customer service experience preferred

• Knowledge of automotive maintenance, tires, and general vehicle repairs is a plus

• Strong communication and customer service skills

• Ability to explain automotive services and recommendations clearly

• Comfortable multitasking in a fast-paced environment

• Strong organizational and problem-solving skills

• Ability to work independently and as part of a team

• Positive attitude, dependable, and customer-focused

• Sales-minded with the ability to build trust and recommend needed services

You get the best of both worlds:

The Hometown Feel

• A well-known and trusted West Virginia automotive business

• Family-oriented work environment

• Strong relationships with customers and the communities we serve

• Five convenient locations throughout the area

The Benefits of Left Lane Auto

• Competitive pay

• Comprehensive benefits

• Paid time off

• Opportunities for career advancement

• Training and professional development

• Growing company with opportunities to build a long-term career

• Supportive team environment