What are the responsibilities and job description for the Warranty Repair and Return position at LEER Group?
Overall Responsibilities:
Returns and Repair is part of the Warranty team, acting as an expeditor between operations, customer service, warranty, and quality.
RESPONSIBILITIES:
Must be able to manage multiple priorities and collaborate cross-functionally with on-site and remote teams to achieve results.
Educational and other requirements:
Returns and Repair is part of the Warranty team, acting as an expeditor between operations, customer service, warranty, and quality.
RESPONSIBILITIES:
- Create garage report.
- Communicate with the Warranty Manager to ensure smooth and seamless processing of warranty claims.
- Work through RMAs on new returns to create SV tickets.
- Work with transportation to ensure pink sheets are printed for caps.
- Expedite warranty claims and prioritize order of repairs on warranties.
- Create MRB for parts.
- Communicate status of repairs on dealer inquiries
- Prep warranty caps/covers for repair.
- Windows out for window leaks
- Remove the doors if necessary.
- Remove any components needed for headliner replace/repair.
- Spot in repairs
- Fiberglass matting
- Work with production to work warranty claims into line if necessary.
- Repair caps that can be repaired without additional support
- Organize and understand where caps are in the yard.
- Move caps through JDE to completion.
- Maintain and track list of stock caps in the yard.
- Help other departments as needed.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
Must be able to manage multiple priorities and collaborate cross-functionally with on-site and remote teams to achieve results.
Educational and other requirements:
- High School Diploma required or equivalent years of experience in clerical, accounting, or finance.
- Work well within a team environment. Willingness to work a flexible schedule. Work requires weekend and/or evening work.
- Ability to multitask, effective time management skills and a basis for action.
- Must have fluent computer skills in Microsoft Office and related software packages.
- Excellent written and verbal communication skills.
- Mature judgment and decision-making ability.
- Strong project management skills and the ability to work unaided if needed.
- Adaptability and flexibility dealing with changing market and economic conditions.