Director, Online Business Operations

Job Description

The Director of Operations (LEER - EAST) is responsible for daily operations, planning, organizing, and directing the overall operation of the facility to ensure a high level of effectiveness in attaining and satisfying customer demand.

This role will lead operational improvements, increasing optimal production output while leading, coaching, and mentoring employees to new levels of skills, capabilities, and performance. The Leader will model a commitment to safety and quality throughout the facility and realize a significant impact on LEER GROUP business as part of the senior management team.

The individual will analyze operational business trends, implement metrics (KPI) to monitor progress, implement corrective action as required, and provide adequate reporting to LEER GROUP Corp.

Responsibilities

• Establish a safety-driven, performance-based business culture to ensure a safe and employee-friendly work environment, resulting in a highly motivated work team.
• Lead and direct customer service levels through high performance on-time delivery rates and internal customer service activity.
• Establish market leader product quality standards on all products manufactured within the facility, achieving world-class quality.
• P personally drive the continuous improvement culture through the implementation of PPS and other lean techniques.
• Manage strict adherence to spending budgets in all departments and implement corrective action as required to ensure sound spending practices.
• Assist in generating annual business plans with the plant controller.
• Responsible for driving and creating revenue opportunities through operational means and supporting the sales function appropriately.
• Reviews and approves production scheduling to support customer demand.
• Directs and controls labor efficiency, material efficiency, transportation, engineering effectiveness, customer service, and order entry efficiency, along with human utilization.
• Reviews performance against operating plans and standards. Provides reports as required and manages required actions to ensure sound business practices.
• Presents weekly/monthly reports on performance as requested.
• Defines and recommends objectives in each area of operations. Develops specific short-term and long-term plans and programs geared toward operational excellence.
• Actively supports company policies, procedures, and workplace rules, including environmental, health, and safety objectives. Promotes universal and continuous improvement in these areas.
• Delivers profitability objectives through sound resource allocation decisions and manages production costs by controlled divisional spending.
• Oversees hiring, employee relations, and employee development activities, ensuring an effective and productive workforce.
• Maintains operational lines of communication to facilitate efficiency while enhancing the spirit of teamwork throughout the corporation's different departments and divisions.
• Exhibits exceptional OPEX know-how and a passion for Lean with a relentless pursuit of continuous improvement.
• Conforms to all SOX policies and procedures.
• Recruits, trains, supervises, and evaluates department staff.
• Other duties as assigned or needed.

Characteristics and Skills

• A boots-on-the-ground type of person, accustomed to wearing many hats in an entrepreneurial