What are the responsibilities and job description for the Counter Sales position at Leeps Supply Company?
Job Summary:
The counter sales position will increase sales and customer satisfaction by efficiently and courteously assisting customers in the selection and purchase of needed products.
Job Functions and Responsibilities:
- Accurately enter customer order into ERP system
- Provide each customer with the Leeps Customer Service Experience
- Increase sales and average order size by means of cross-selling, up-selling, or add-on sales strategies, increasing line items per ticket
- Use electronic and published catalogs to provide product, pricing and availability information to customer
- Handle customer service issues and returns in a professional manner
- Stay current on job queues
- Follow company guidelines for sales, operations, pricing, and credit
- Light warehouse duties including deliveries, as needed
- Stay current on product lines and exhibit technical expertise
- Demonstrate understanding and application of effective sales strategies and techniques
- Meet sales goals
- Exhibit professionalism with phone and electronic communications
- Conduct basic inventory counts, warehousing, and stocking procedures
- Perform other duties as assigned by manager
Work Experience and Competencies:
- Effective listening and good phone skills
- Able to handle difficult customers with diplomacy and tact
- Team player who works productively with wide range of people
- Professional demeanor
- Comfortable in a fast-paced environment
- Basic computer skills
- Stand/work for duration of work hours
- Lift/carry/maneuver heavy material or equipment (up to 50 lbs); occasionally lift in excess of 100Ibs
- Valid driver's license
- Education: High school diploma/GED required
- Experience: Minimum 2 years in similar position preferred
Salary : $35,000 - $60,000
