What are the responsibilities and job description for the IT Service Desk Associate position at Leeds Professional Resources?
SummaryOur client is a leading private equity firm focused on the software and technology-enabled services sectors. Position Overview:Our client is currently seeking an energetic and positive Service Desk Associate that will work onsite at NYC location helping deliver white glove IT support. This associate will work on a variety of user facing technologies, including desktop operating systems, enterprise productivity applications, email and endpoint protection and management solutions. This team member will provide high-quality customer service and ensure that IT systems and equipment issues are resolved in a timely manner to keep the team productive. Support will be offered both onsite and remotely for the organization.Key Responsibilities & Duties:Understand, troubleshoot, and remediate issues with desktop infrastructure and applications (Outlook, Office, Adobe, network printing, VPN, etc.)Serve as first point of contact for endpoint incident troubleshootingThoroughly and accurately understand issues and analyze the problem in a systematic fashionTroubleshoot virtual conferencing systems (Such as Zoom) and support conference room technology.Troubleshoot iPhones and iPads • Review ticket queues and be able to manage priority and tasks while communicating updates to end users.Assist in designing and documenting end user solutions.Configure and deploy Windows LaptopsAssist in managing and delivering IT related projects.Experience & Qualifications:Bachelor’s degree in computer science, or equivalent preferred5 years of work experience with progressively more responsibilitiesDemonstrated proficiency with Windows OS troubleshootingStrong background in Microsoft O365 Suite including SharePoint and Windows workstationsStrong understanding of Active Directory, DNS/DHCP, Group Policies, MS 365 Suite including SharePointMS Exchange and MS Windows Server experience are required.Experience with Endpoint management and Mobile Device managementExperience with SCCM or any imaging technology, Firewalls, Switches preferredExcellent organizational skills Company DescriptionFantastic culture and a competitive base salary with generous performance incentives.