Information Technology Infrastructure Engineer

Summary

Our client is looking to add an Infrastructure Engineer to their IT organization. With a focus on endpoint services management, this individual will be responsible for building, implementing, and maintaining the infrastructure to proactively manage endpoint devices, maximizing availability, and improving user experiences.

Key Responsibilities

• Deliver second and third-level support for Azure AD joined Windows 11 devices managed through Microsoft Intune/Autopilot, utilizing remote support tools such as Microsoft TeamViewer and Ninja One for system and application issues, particularly with Microsoft Office 365 Suite Apps (Teams, Outlook, Excel) and Zoom Services (Rooms, Meetings, Phones), including the process of vendor escalation.
• Design, implement, and manage a patch management process for Azure AD joined Windows 11 devices using Microsoft Intune and Ninja RMM.
• The ideal candidate will be capable of designing, prototyping, and testing a zero-touch automation process using Restful API, PowerShell, Python, and orchestration tools like Okta Workflows.
• This process should utilize data from IT infrastructure (Fortinet FortiClient), ITSM platforms, and external patch management databases, integrating communication with users through email (Office365/Exchange Online) and Microsoft Teams.

Job Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum 3 years of experience in IT infrastructure support and administration, focusing on endpoint management using Microsoft Intune.
• Strong knowledge of Microsoft Intune, Apple Business Manager, and ITIL v3 service operations concepts.
• Familiarity with Fortinet FortiGate, Cisco Switches for LAN access, and Meraki Wi-Fi systems.
• Experience with Microsoft Office 365, Google Workspace, Azure services, and Microsoft Network Services.