What are the responsibilities and job description for the Customer Sales and Service Representative position at Leeds Professional Resources?
Our client is a leading provider of vacation and attraction packages with offices in South Florida, and they are seeking an energetic and customer-focused Customer Service & Sales Representative to join their growing team. This is a hybrid role 1 day in office and 4 at home, supporting inbound and outbound calls, helping customers plan and purchase vacation and attraction packages, and ensuring a seamless booking experience. The ideal candidate is enthusiastic, persuasive, and loves helping people make memories through travel.
Responsibilities:
- Handle inbound and outbound calls to assist customers with vacation and attraction package inquiries.
- Provide accurate information about destinations, pricing, and promotions.
- Convert inquiries into sales by understanding customer needs and recommending suitable packages.
- Process reservations and ensure all details are accurate and confirmed.
- Follow up with potential customers and maintain positive relationships to encourage repeat business.
- Deliver exceptional service and maintain professionalism on every interaction.
Qualifications:
- Previous experience in customer service and/or sales, ideally in hospitality, travel, or entertainment.
- Excellent communication and active listening skills.
- Strong computer and CRM navigation abilities.
- Self-motivated and able to thrive in a remote work environment.
- Positive attitude, reliability, and a passion for travel and customer satisfaction.