What are the responsibilities and job description for the 545 Casino Host / Hostess position at Leech Lake Gaming?
POSITION SUMMARY
JOB DESCRIPTION: Maintain relationship with targeted guests through personal, phone, and written contact. Seek out and assist development and cultivation of other casino guests in order to generate increase casino revenue. Provide high levels of customer service to all casino guests.
ESSENTIAL FUNCTIONS
RESPONSIBILITIES:
- Increases growth of gaming revenues by identifying and cultivating mid and high level slot, table game and bingo guests with emphasis on developing relationships.
- Evaluate guest play for comps and bonuses, while maintaining positive margins and increased levels of play.
- Tracks guests’ visits, arranges hotel accommodations, transportation and provides other services according to established guidelines set by management.
- Builds relationships with targeted guests through on and off sight activities.
- Telemarketing to active and inactive guests.
- Travels to other gaming properties (markets) to attract potential new players. Evaluates other casino host programs.
- Greets, accommodates and maintains a positive and friendly attitude at all times. Always provides prompt and courteous service.
- Markets (sells) casino amenities to guests.
- Promote Comps and Cash program.
- Assist in the development of marketing programs, host goals, and incentive programs.
- Maintains a high level of visibility throughout facility during a major portion of their shift
- Meets and exceeds productivity goals as set forth by Player Development Manager and Marketing Director.
- Stays informed of competition’s promotions.
- Greets all scheduled shuttle/bus/limo arrivals and carry out associated duties.
- Assists with casino drawings. Displays enthusiasm and excitement.
- Addresses concerns of guests having possible gambling addiction to Player Development Supervisor and Manager.
- Maintains the floor activities of the casino’s Player Development Area on a daily basis, assists in the casino’s current and future promotion awareness with patrons and employees. Answers questions about Casino operations without violating Gaming confidentiality policy.
- Assists with floor counts. Evaluates patron attendance and effectiveness of Marketing efforts and promotions.
- Encourages all casino patrons to join the Winners Club.
- Assures positive guest relations by responding to questions and requests for information in a positive manner.
- Shares concerns/issues with Player Development Supervisor and Manager regarding deficiencies in the Player Development Department.
- Prepares incident reports to/for management as necessary or required.
- Maintains knowledge of all events in the property as a whole.
- Attends and/or facilitates all mandatory meetings and training.
- Maintains confidentiality at all times.
- Is sensitive to Native American Culture.
- Operates within the parameters of the Leech Lake Gaming Human Resource Policy, Departmental Policy Manual and all Tribal Internal Controls (TICs), and all other applicable regulations.
- Secures the assets of Leech Lake Gaming and the Leech Lake Band of Ojibwe.
- Performs other duties as assigned.