What are the responsibilities and job description for the 260 Hotel Front Desk Supervisor position at Leech Lake Gaming?
POSITION SUMMARY
JOB DESCRIPTION: To achieve the long-range profitability of the facility and provide the optimal Guest services possible while operating within predetermined budgetary limitations.
ESSENTIAL FUNCTIONS
RESPONSIBILITIES:
- Has the ability to perform all functions of supervised positions.
- Directly responsible for training, supervising and setting schedules for the Front Desk Clerks and Night Auditor. Assists and leads the Front Desk in achieving the Front Office responsibilities.
- Assures all staff are punched in each shift, and appropriate breaks are administered.
- Monitors employee work hours to ensure that no overtime is accumulating.
- Maintains accurate reservations to maximize revenue and Guest return potentials.
- Handles and follows up on all guests’ complaints and comments.
- Checks all daily arrival reservations and VIP lists, trying to be available upon check-in to ensure correct rooming and handling of special request. Alerts the Hotel Manager of all VIP check-ins.
- Maintains a good relationship with the housekeeping department to ensure the highest levels of communication between the two departments such as: group arrivals, late or early check-ins or departures bus arrivals, special requests of guest rooms and VIP arrivals.
- Acts as the liaison with sales, accounting, night audit and front desk on all disputed guest charges and transaction deficiencies.
- Attends all hotel staff meetings and management meetings as called by the Hotel Manager.
- Maintains courtesy and service with commitment to superb Guest relations within the hotel staff, towards guests and other departments.
- Ensures that all front office personnel are aware of all emergency procedures as established.
- Enforces and communicates hotel policies and procedures to the front desk staff.
- Makes operating saving costs and profit improvement recommendations to the Hotel Manager.
- Maintains knowledge of all events in the property as a whole.
- Attends and/or facilitates all mandatory meetings and training.
- Maintains confidentiality at all times.
- Is sensitive to Native American Culture.
- Operates within the parameters of the Leech Lake Gaming Human Resource Policy, Departmental Policy Manual and all Tribal Internal Controls (TICs), and all other applicable regulations.
- Secures the assets of Leech Lake Gaming and the Leech Lake Band of Ojibwe.
- Performs other duties as assigned.