Rapid Response Technician

Rapid Response Technician

Business Unit: LeeBoy

Location: Lincolnton, NC

What YOU are and what You can become:

Are you an experienced service technician with strong troubleshooting and repair experience with Road Maintenance equipment? Are you looking to hold a key role supporting LeeBoy, and our customers by providing high-quality problem resolution and preventative techniques for maintaining all LeeBoy equipment? In this role, you will assist our dealers and customers with all their trouble shooting and service needs, both remotely, walking other technicians through equipment repairs, and if necessary, traveling to their location to make more difficult repairs. If this describes you, let’s talk!

Who WE are and where WE are going:

LeeBoy is a ST Engineering company that is the world's leading manufacturer of superior commercial asphalt pavers and road maintenance equipment. Our equipment can be seen on job sites worldwide. Having just celebrated our 60th anniversary in 2024, the company and its brand are stronger today than ever with the highest market share and broadest product offering in the commercial class paving industry. At LeeBoy, our employees are our most valuable competitive advantage. We focus on hiring people with common core values of our company: integrity, innovation, and agility. We embrace a rich tradition of adding and developing talented individuals who are passionate about their professional growth. LeeBoy takes pride in providing the best value, productivity, and reliability for the money, and is dedicated to manufacturing top quality equipment for the road construction professional. ?Our dedication to excellence and our strong track record have earned us a distinctive reputation for quality and trust as a global technology and engineering group.

What YOU will do:

The Rapid Response Technician is a full-time position based in our manufacturing plant in Lincolnton, NC. This position will report directly to the General Manager of Product Support. This role is responsible for providing support to our dealers and customers.

In This Role, You Will:

• Provide technical information and troubleshooting support to dealers. Resolving technical issues and following up on unresolved issues.
• Report technical issues involving quality, reliability, durability and safety via service call report forms or other designated reporting formats. Reporting on market, distribution, application and customer issues.
• Install new or modified equipment at customer’s locations to ensure full functionality according to specifications.
• Participate in problem resolution activities with Engineering and other personnel to drive quick resolution and minimize customer downtime.
• Conduct service schools for LeeBoy equipment distributors. You must be able to train groups of Dealer technicians and/or customers.
• Conduct training in safe equipment operation to trainees, dealers and customers
• Respond promptly to customer needs, requests for service and assistance, identifying and resolving problems in a timely manner.

What You Need:

To be successful in this role, you will need:

• Three (3) to five (5) years of experience in technical customer support management with heavy equipment (pavers, construction or other related industry).
• Training experience required
• Technical certifications or degrees are a plus.
• Must have excellent communication skills.
• Computer skills: understanding of PC Hardware/Software (Windows, MS Office, Lotus Notes), including knowledge of internet usage.
• Customer Service skills (ability to build relationships).
• Must be willing to work onsite at our Lincolnton, NC Manufacturing Facility.
• Must be willing to travel extensively to support the business. Frequent overnight stays and willingness to stay and complete the task (travel may exceed 60%, depending on demand).

YOU get more than just compensation with US:

• 401K with company match
• Medical/Dental/Vision Insurance
• Disability
• PTO
• Life and Accidental Death Insurance

Development and Career Growth Opportunities