Position Summary:

Lee’s Marketplace is a family-owned grocery and hardware chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.

As a Lees Ace Hardware Store Clerk, you will be responsible for providing excellent customer service, assisting customers with product selection, and maintaining an organized and efficient store environment. Your knowledge of tools, hardware, and home improvement supplies will help customers find the right products for their projects

Primary Position Duties:

• Greet customers, assist with inquiries, and provide product recommendations based on their needs.
• Process sales transactions accurately and efficiently, including cash handling and credit card processing.
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized. Stock shelves, manage inventory levels, and assist with product displays to ensure the store is well-organized and appealing.
• Maintain up-to-date knowledge of store products, including tools, building materials, and home improvement supplies. Learn about, and educate customers about, Lee’s Marketplace Ace Hardware products and services.
• Maintains training and certification by actively attending in-person trainings and consistently utilizing digital training platforms.
• Maintains, processes, and completes orders through digital and in person order processing.
• Ensure the store is clean and organized, including the sales floor, aisles, and storage areas. Follow safety protocols and ensure that products are displayed safely and securely.
• Other responsibilities as needed.

• Greet and assist guests in a friendly and courteous manner.
• Provide knowledgeable answers to guest inquiries.
• Promote and exemplify a high level of morale within the store, utilizing friendly but professional methods of honest and open communication with guests and team members.
• Provides excellent guest service by acknowledging guests promptly and assisting them accurately. Prepares and processes the guest’s orders promptly and finalizes their purchase in a friendly manner.
• Displays excellent problems solving skills and prides themselves on finding the best resolution that exemplifies the “Lee’s Way- doing what’s best for our guests, our team, and our company”.
• Be familiar with, and assist customers with use of, Lee’s Marketplace and Ace Hardware websites.

• Stock shelves and maintain displays according to store standards.
• Ensure product quality while stocking and receiving items.
• Assist in unloading deliveries and organizing stock rooms as needed.
• Package, merchandise, and label products using a computer program.

• Maintain a clean and organized work area.
• Follow all safety and sanitation procedures.
• Report any safety hazards or equipment issues to management.
• Adhere to all safety and sanitation regulations.
• Contributes towards the cleaning responsibilities in the department as management sees fit.

• Operate cash registers and handle transactions accurately.
• Follow store policies on returns, exchanges, and refunds.
• Ensure the security of cash and other financial transactions.

• Work cooperatively with team members to achieve store goals.
• Participate in team meetings and training sessions.
• Assist other departments as needed.
• Work in a fast-paced, sometimes crowded, sales environment with tact and patience.
• Work with team to ensure products are sold well before their expiration date.
• Attends departmental, store and company meetings as required contributes to profits and revenues and meets productivity standards.
• Has knowledge of and complies with all company policies, procedures, programs, and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed. Promotes a harassment-free environment, and immediately reports any potential harmful situation to management.

Position Requirements:

Age Requirements:

• Minimum Age Requirement: 17yrs
• Machinery Age Requirement: 18yrs
• Delivery Age Requirement: 21yrs

Physical Requirements:

• Ability to stand, walk, twist, sit, and bend for extended periods.
• Ability to lift and carry items weighing up to 50 pounds.
• Manual dexterity for handling small objects and operating equipment.
• Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.
• Occasionally stoop, crouch, kneel, or crawl.
• Prolonged periods standing and walking.
• Must be able to access and navigate all areas of the store.
• Must be able to lift up to 50 pounds at times.
• Lifting may include floor to shoulder and overhead lifting repeatedly.
• Occasional use and climbing of step stools or ladders are required.

Tools and Machinery:

• Ability to stand, walk, twist, sit, and bend for extended periods.
• Ability to lift and carry items weighing up to 50 pounds.
• Manual dexterity for handling small objects and operating equipment.
• Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.
• Occasionally stoop, crouch, kneel, or crawl.
• Prolonged periods standing and walking.
• Must be able to access and navigate all areas of the store.
• Must be able to lift up to 50 pounds at times.
• Lifting may include floor to shoulder and overhead lifting repeatedly.
• Occasional use and climbing of step stools or ladders are required.
• Operating Equipment, which may include a pallet jack, wheeler, hand tools, register systems, phones, computers, mixers, etc

Education or Skills:

• High school diploma or equivalent (preferred).
• Previous experience in retail or guest service (preferred).
• Basic knowledge, or willingness to learn, of hardware, tools, and home improvements.

• Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.
• Ability to work in a fast-paced environment.
• Basic math skills for handling cash transactions.
• Ability to read and follow instructions.
• Good verbal communication skills.
• Ability to understand and follow written and verbalized instructions, including manuals, training guides, and guidebooks.

Lee's Marketplace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Note: This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.