What are the responsibilities and job description for the Customer Relations Representative - State Farm Agent Team Member position at lee Lofton - State Farm Agent?
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
With 17 years in business, our agency is rooted in community and compassion, serving clients with dedication and a personal touch. Led by an agent with a BA in Music from Millsaps College and a Master’s in Vocal Performance from Indiana University, we bring a unique and inspiring perspective to our work. Our team of six enjoys a relaxed and supportive office atmosphere, with the flexibility to balance personal commitments—whether it’s attending school events or medical appointments—without taking full or half days off.
We’re deeply committed to giving back, partnering with Smoky Mountain Rescue Missions to support those in need, engaging with First Baptist Church Sevierville, and actively supporting local high school sports through the Sevier County High School Booster Club.
If you’re looking to join a close-knit, community-oriented team that values work-life balance, we’d love to meet you!
With 17 years in business, our agency is rooted in community and compassion, serving clients with dedication and a personal touch. Led by an agent with a BA in Music from Millsaps College and a Master’s in Vocal Performance from Indiana University, we bring a unique and inspiring perspective to our work. Our team of six enjoys a relaxed and supportive office atmosphere, with the flexibility to balance personal commitments—whether it’s attending school events or medical appointments—without taking full or half days off.
We’re deeply committed to giving back, partnering with Smoky Mountain Rescue Missions to support those in need, engaging with First Baptist Church Sevierville, and actively supporting local high school sports through the Sevier County High School Booster Club.
If you’re looking to join a close-knit, community-oriented team that values work-life balance, we’d love to meet you!
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with lee Lofton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
Salary : $16 - $20