Customer Service Lead Clerk

Overview

The Courts Department is a vital part of the local court system, responsible for maintaining and protecting the integrity of the court case files, for the coordination of jurors, swearing in court witnesses, and recording evidence presented at trial. Any fines, fees or assessments collected by the Courts Department are distributed to state and local governments according to law.

Why work for us? The Clerk's offers a competitive benefits package including:

Superior health care plans with low premiums

Competitive retirement and pension plans - Florida Retirement System and 457 deferred compensation options

Generous paid time off, paid holidays, birthday leave, and volunteer time

Our Wellness Program gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle

We are a qualifying employer for Public Service Loan Forgiveness Program

Our office values a work-life balance. Enjoy your nights and weekends with friends and family!

At the Clerk's Office you can:

Work with a purpose

Give back to the community

Be part of a team

Pursue career advancement opportunities

Reach your professional and personal goals

Position Function and Duties

This position assists with entry level quasi leadership duties and advanced level responsibilities for the daily operations of the Courts Department. This includes performing daily tasks, analyzing processes, and providing guidance to employees to achieve desired business objectives. All functions are performed in accordance with the Court Department policies, procedures, and guidelines with ample direction from supervision.

Position Duties:

• Serve as frontline support for the Criminal/traffic Customer Service team
• Provide direction and support to the team in regards to daily operations in order to ensure functions are being performed accurately and efficiently
• Assist with the coordination of the team schedule and daily operations for all team functions
• Work with Supervisor to delegate workload
• Assist with the coordination and/or execution of team meetings
• Coordinate and allocate coverage when and where needed
• Assist with the coordination and/or execution of team training initiatives
• Promote a harmonious work environment by ensuring open communication and positive working relationships with the team, department, and outside agencies
• Escalate concerns or areas of opportunity to the team Supervisor
• Ensure procedures remain accurate and up to date, communicating inaccuracies to the team Supervisor
• Ensure team is kept apprised of procedure updates in order to maintain the quality of the work product
• Provide assistance with time-off requests, as needed
• Assist with team communications via email and/or ClerkNet announcements
• Other duties and/or special projects as assigned
  
  
  

Qualifications

Education, Experience & Certification(s):

• High School diploma or equivalent required
• Two years of clerical experience required
• Two years previous legal experience required
  
  
  

Knowledge, Skills & Abilities:

• Accurate keyboarding and data entry skills required
• Accurate sequential filing skills required
• Ability to assist others within knowledge areas
• Ability to effectively measure and deliver training
• Ability to perform duties with considerable knowledge of procedures and computer operations
• Proficiency in business English and business math required
• Good organizational skills and attention to detail required
• Ability to communicate effectively, both orally and in writing
• Effective interpersonal skills, strong work ethic and professional demeanor required
• Use tact in sensitive situations, maintain confidentiality of restricted files, and maintain a courteous attitude at all times
• Work is performed under minimum supervision; requires initiative and independent judgment
• Demonstrate proficiency with operations and general care of the PC, printers and other required office equipment
• Ability to work extended hours
  
  
  

Supplemental Information

Additional Requirements:

Applicants must be authorized to work for ANY employer in the U.S. Our organization is unable to sponsor or take over sponsorship of an employment Visa.

• Office: Majority of the time is spent sitting at the computer, remainder of the time is spent assisting in other functions
• Work from Home (if applicable): Majority of the time is spent sitting at the computer
• This position requires clear verbal interaction with employees, the public and agencies
• This position may require bending and reaching
• This position may require going to other departments and/or offices on different floors and/or buildings throughout the day
• This position may require occasional travel to other sites to review products, or attend meetings, seminars or classes
• Ability to use standard office equipment
• Ability to lift up to 30 pounds
  
  
  

Note: Vacancy postings may be closed at any time based on business needs. Applicants who have applied will be notified.