Call Center Clerk

Position Overview

About the Role

Are you passionate about helping others and providing exceptional customer service? Do you thrive in a fast-paced environment where accuracy, professionalism, and teamwork matter? Courts & Official Records Services (CORS) is looking for a motivated Call Center Clerk to join our Call Center and Branch locations. This role is perfect for someone who enjoys assisting the public, learning new processes, and contributing to meaningful work within our community.

As a Call Center Clerk, you will support customers across multiple platforms—including our Call Center—while ensuring every interaction reflects empathy, professionalism, and a commitment to service. Under the guidance of experienced staff, you will:

• Deliver exceptional customer service by treating every customer with courtesy and professionalism
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  Answer and resolve customer inquiries through assigned call queues
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  Answer and resolve customer inquiries through assigned call queues
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  Meet performance expectations and maintain accuracy in all tasks
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  Process payments securely
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  Accept and process official documents with accuracy and timeliness
• Maintain working knowledge of Florida Statutes, Records Management policies, and best practices
• Navigate internal systems including the Intranet, LeeClerk.org, and kiosk stations
• Learn redaction requirements, department-specific fees, document types, and case types
• Provide in-office support for customer service duties as assigned
• Assist with special projects and additional responsibilities as needed

• Accurate keyboarding and data entry skills
• Strong business English and math proficiency
• Excellent communication skills—both written and verbal
• A professional, courteous demeanor and strong work ethic
• Ability to maintain confidentiality and use tact in sensitive situations
• Proficiency with PCs and printers
• Ability to work independently with minimal supervision
• Willingness to work extended hours when needed

Education & Experience

• A high school diploma or equivalent
• Two years of clerical experience, or a combination of education and experience demonstrating your ability to perform the duties
• Two years of cash-handling experience
• Two years of customer service experience

Supplemental Information

The Clerk's office offers a competitive benefits package including:

• Superior health care plans with low premiums
• Competitive retirement and pension plans - Florida Retirement System and 457 deferred compensation options
• Generous paid time off, paid holidays, birthday leave, and volunteer time
• Our Wellness Program gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle
• We are a qualifying employer forPublic Service Loan Forgiveness Program