What are the responsibilities and job description for the Technical Support Engineer position at Ledgent Technology?
Tier 1/2Technical Support Specialist
Location: Northeast Houston (Zip Code 77044)
Pay: $25/hour
Type: Open-ended contract with potential to go permanent
No C2C or 3rd Party Vendors at this time.
Overview:
We are seeking a Tier 1 Technical Support Specialist to join our IT team in Northeast Houston. This is an open-ended contract role with the possibility of becoming permanent. The ideal candidate will provide first-level technical assistance to end users, ensuring timely and effective resolution of IT issues.
Responsibilities:
Provide frontline support for Windows desktop environments and common productivity applications.
Troubleshoot user issues related to logon, profiles, printers, and network connectivity.
Perform basic Active Directory tasks such as password resets, account unlocks, and group membership updates.
Manage and resolve tickets through a ticketing system (e.g., ServiceNow, Jira, Zendesk) while meeting SLAs.
Support Microsoft 365 applications (Exchange Online, Teams, OneDrive, Outlook) including mailbox permissions and configuration issues.
Install and update software, perform basic endpoint maintenance (patching, antivirus checks).
Document resolutions and contribute to knowledge base articles.
Collaborate with Tier 2/3 teams for escalations and maintain ownership until closure.
Qualifications:
Experience with Windows 10/11 troubleshooting and support.
Basic knowledge of Active Directory administration.
Familiarity with Microsoft 365 applications and support tasks.
Strong customer service and communication skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Additional Details:
Located in zip code 77044 (Northeast Houston) - ideal for candidates nearby.
May involve rotating shifts or on-call coverage.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Salary : $20 - $25