IT Support Specialist

Position Overview:

As an IT Support Specialist, you will be responsible for providing technical support and ensuring the efficient operation of the company's IT infrastructure. You will serve as the first point of contact for internal users facing hardware, software, or network issues and will work to resolve these issues in a timely and efficient manner. This role offers an exciting opportunity to work in a fast-paced environment and to develop your technical expertise in an ever-evolving field.

Key Responsibilities:

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  Provide day-to-day technical support to employees via phone, email, and in-person, troubleshooting and resolving hardware, software, and network issues.

  
  


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  Manage and maintain IT systems, including desktops, laptops, mobile devices, printers, and other hardware and software.

  
  


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  Assist in setting up and configuring new employee workstations, including installing software, configuring network settings, and ensuring all devices are up to date.

  
  


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  Perform regular system maintenance, including patching, updates, and data backups to ensure system security and optimal performance.

  
  


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  Monitor and maintain network infrastructure to prevent downtime and address any connectivity issues promptly.

  
  


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  Collaborate with other IT team members on ongoing projects and provide input on IT system improvements.

  
  


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  Provide end-user training and guidance on using software applications, network access, and IT tools effectively.

  
  


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  Document all technical issues, resolutions, and inventory management in ticketing systems and internal knowledge bases.

  
  


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  Escalate complex issues to senior IT staff or third-party vendors as required.

  
  


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  Maintain inventory of IT equipment, ensuring all devices are properly tracked and serviced.

  
  

Requirements:

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  Minimum of 2 years of experience in IT support or a related field.

  
  


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  Strong knowledge of Microsoft Windows OS, macOS, and common software applications (e.g., Microsoft Office, VPNs, etc.).

  
  


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  Experience with Active Directory, Office 365, and cloud-based applications.

  
  


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  Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, etc.) and troubleshooting network issues.

  
  


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  Ability to troubleshoot hardware and software problems on desktops, laptops, and mobile devices.

  
  


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  Experience with remote support tools and ticketing systems.

  
  


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  Strong communication skills with the ability to explain technical concepts to non-technical users.

  
  


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  A customer-centric attitude and the ability to work well in a team-oriented environment.

  
  


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  Ability to work independently and manage multiple priorities effectively.

  
  


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  IT certifications such as CompTIA A , Network , or equivalent are a plus.

  
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.