IT Client Support Onsite

Onsite IT Client Support (Entry Level) - Tier 1

Location: Santa Clara (Second Shift)

Contract-to-Hire: 6 months

Devices Supported: ~200 (laptops, desktops, printers, mobile phones, iPads)

Responsibilities

• Provide technical support and troubleshooting for hardware/software (Windows, Microsoft Office Suite, enterprise apps)
• Manage and resolve support tickets (e.g., ServiceNow), ensuring timely resolution and documentation
• Install, configure, and maintain laptops, desktops, printers, mobile devices, and iPads
• Perform routine maintenance, updates, and patches for OS and applications
• Educate end-users on best practices and provide technical guidance
• Collaborate with IT team to escalate/resolve complex issues
• Maintain accurate IT equipment inventory and asset tracking
• Stay updated on technology trends and recommend process improvements
• Orders equipment and software as directed

Required Qualifications

• Above-average understanding of Windows OS and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Experience with ticketing systems (e.g., ServiceNow)
• Strong problem-solving and troubleshooting skills
• Excellent verbal and written communication; customer-focused attitude
• Ability to work independently and prioritize in a fast-paced environment
• Proficiency in basic networking (Wi-Fi setup, troubleshooting connectivity)
• Familiarity with mobile device management (MDM) platforms (e.g., Intune)

Education & Experience

• High school diploma or equivalent (required)
• 0-2 years of IT or related experience
• Associate's degree in IT, Computer Science, or related field preferred (or equivalent technical certifications)
• Certifications (CompTIA A , Microsoft Certified: Modern Desktop Administrator Associate, or similar) are a plus

Working Conditions

• Second Shift
• Onsite support in office environment, occasional remote troubleshooting
• Physical ability to lift/carry IT equipment (up to 25 lbs)
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.