What are the responsibilities and job description for the Field Operations Technician position at Ledcor Group?
Ledcor is hiring multiple skilled Field Operations Technicians with over five years of experience working in telecommunications and utilizing your technical background to work on restoration activities, preventative maintenance, and installation. Your emphasis on building trust with clients and providing a best-in-class approach to customer service will be the foundation for success. You will perform installation, repair, configuration and testing of moves, additions, changes and disconnects (MACD) on various Nokia, Infinera, and Ciena equipment. Additionally, you will work with similar products to support customer optical, electrical, voice and data services. Lastly, you will test circuits using optical time domain reflectometers (OTDR).
Apply today to join the Ledcor Technical Services team!
Essential Responsibilities:
To provide an elite customer service experience to all
Ability to de-escalate customer concerns in a professional manner
Working on-site at customer locations to perform installation and repair of internet, copper and fiber cabling, rack mounted routers, and demarcation extensions
To identify, analyze, and provide solutions to technical issues such as install cable runs, swap out cards, install data circuits for internet connections
To maintain and adhere to Ledcor's safety program with the use of all vehicles, tools, and equipment
Qualifications:
Five plus years of experience in telecommunications, business installation and service for electronics, appliances, security, and/or cabling
A positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity
Degree or diploma from a technical college would be preferred
Strong knowledge of Microsoft Office suite
Experience working in the field independently and thriving in a dynamic environment
Clear and efficient verbal and written communication skills
Work Conditions:
Enjoy a consistent Monday-Friday schedule with your choice of AM or PM shifts-perfect for work-life balance and flexibility
Will be expected to travel with a company provided vehicle
Will be asked to meet the physical requirements of the position which involves sitting, standing, bending, climbing, lifting (up to 50 pounds), working at heights and in confined spaces such as attics and crawl spaces, as well as in all types of weather conditions (that are deemed safe)
Additional Information
Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.Ledcor has been recognized as a Top 100 Inspiring Workplace in North America.
Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial well-being. We offer exciting, challenging work with opportunities to develop your skills and knowledge.
Employment Equity
At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.
Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. For more information about Ledcor's Inclusion and Diversity initiatives, please visit our I&D page. Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email.
All applicants must be able to show proof of eligibility to work in the United States.
Ledcor participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. E-Verify is a registered trademark of the U.S. Department of Homeland Security
Link to: https://www.uscis.gov/e-verify