What are the responsibilities and job description for the Seasonal CSR position at Lectric eBikes?
Job Description
Voted one of Phoenix’s Great Places to Work, Lectric eBikes is one of the fastest-growing electric bike companies in the country. Our commitment to innovation, customer experience, and people-first culture makes this an exciting place to work and grow.
We are seeking a Seasonal Customer Service Representative (CSR) to support our Customer Experience team during peak business months. This is a Temporary Full-Time Equivalent (FTE) position scheduled to run through September. In this role, you will provide high-quality customer support while contributing to daily operations in a fast-paced, high-growth environment.
Position Overview
Employment Type: Temporary FTE (through September)
Schedule: Full-time, Monday through Friday
Department: Customer Experience
This seasonal role is designed to support increased customer demand while maintaining service standards and response times.
Key Responsibilities
The Seasonal Customer Service Representative will function as an entry-level CSR and actively support day-to-day customer operations, including:
Responding to customer inquiries via phone, email, and chat with professionalism and empathy
Assisting customers with questions related to orders, accounts, products, warranties, and service cases
Accurately documenting all customer interactions, resolutions, and follow-up needs in CRM systems
Resolving basic customer concerns and escalating more complex issues as appropriate
Supporting timely follow-ups to ensure customer satisfaction
Monitoring assigned queues and tasks to meet response time expectations
Participating in team meetings, training sessions, and coaching opportunities
Maintaining knowledge of products, policies, and processes to ensure accurate information is provided
Who You Are
Customer-focused: You enjoy helping people and take pride in creating positive experiences
Clear communicator: You are comfortable speaking with customers and communicating professionally in writing
Detail-oriented: You understand the importance of accuracy, documentation, and follow-through
Adaptable: You can work in a fast-paced environment with shifting priorities
Team-oriented: You show up ready to support the team and contribute positively
Qualifications
High school diploma or equivalent required
Prior customer service experience preferred
Strong verbal and written communication skills
Basic computer proficiency and ability to learn new systems quickly
Service-oriented mindset with a positive attitude
Ability to lift up to 15 pounds occasionally
What We Offer
Hourly pay range $18 - $20: DOE
Structured training and team support
Real-world experience in a fast-growing organization
Opportunity to build transferable customer service and operations skills
Benefits are limited to those mandated by applicable state and federal law
Please note: This is a temporary, full-time seasonal position expected to conclude in September, based on business needs.
We are proud to be an inclusive, equal opportunity employer.
Salary : $18 - $20