FRONT OFFICE COORDINATOR - WOUND CENTER

LECOM Medical Center and Behavioral Health Pavilion, an equal opportunity employer, is looking for an enthusiastic Front Office Coordinator who is a team player with excellent customer service skills to join our team.

The Front Office Coordinator manages a variety of front office functions and is key to smooth operation of a dynamic outpatient wound care center as well as performs general office duties to assist the staff of the WCC.

· Coordinates with Center leadership to maximize daily patient census.

· Actively participates in staff meetings to support key functions within the Center.

· Greets patients and other visitors, answers and routes calls to appropriate staff.

· Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model.

· Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases.

· Collects and enters patient charges in databases.

· Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.

· Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.

· Coordinates/schedules ancillary testing with other hospital departments.

· Arranges for patient transportation as needed.

· Maintains office equipment and supplies as needed, and medical supplies as directed.

Performs other duties as required

· High School Diploma or General Education Development (GED)

· Two or more years office administration experience, preferably in a medical setting

· Associate’s degree preferred

· Proficient in Microsoft Office (Word, Excel, Outlook)

· Good customer, interpersonal and communication skills, both orally and in writing

· Organization and time-management skills

· Ability to type 60 words per minute (wpm)

· Basic math skills

· Attention to details

· Ability to maintain confidentiality

· Ability to work in fast paced environment and to work on multiple projects at the same time

· Ability to work with others and in a team environment

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)
• Office Coordinator: 1 year (Preferred)

Work Location: In person

Benefits:

Salary : $32,523 - $41,798