Intake Specialist |

The Visiting Nurse Association of Erie County, a part of the LECOM Institute for Successful Living, is accepting applications/resumes for an Intake Specialist. Intake Specialists assist in the coordination of patient care under the direction of the Executive Director.

CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES:

• Receives all intake information for paraprofessional cases and enters the appropriate information in the computer.
• Completes intake forms and routes them appropriately for admission approval.
• Receives referral information from Liaison team and passes the referral information to the appropriate staff as soon as possible.
• Enter referrals the day they are received into Referral Manager.
• Updates referral board prior to am and pm meetings.
• Places calls to physicians to confirm who will sign orders (document in chart) and to patients to discuss admission and be alerted if patient has an appointment or refuses services.
• Enter all information relevant for the team to complete admission.
• Update referral with any changes prior to admission
• Confirm F2F date for physician referrals and enter into case communication note.
• Enter ROC orders, scheduling note, and ROC case communication note and send to appropriate team members.
• Email intake team census numbers and referral log in the am and pm.
• Check insurance for authorization at time of referral. Enter a case communication note into McKesson.
• Obtain authorization according to insurance requirements within time constraints. Enter insurance communication notes with visit authorizations obtained and send to team members.
• Monitor authorizations for completion and need for continued authorization requests.
• Follow up authorization process within 24 hours of receiving notification that forms are complete.
• Maintain an accurate, timely and daily authorization process and corresponding log to track progress.
• Must be flexible to accept other duties needed or assigned by the resident or institution.
• Performs other duties as assigned by supervisor or management.

KNOWLEDGE, SKILLS, ABILITIES, AND PERSONAL CHARACTERISTICS:

• Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Must work cooperatively with all members of the team, following EEO rules and regulations, to accomplish a resident centered culture.
• Must demonstrate strong leadership and organizational skills.
• Must show respect for residents, families, and fellow employees in all actions.
• Must have a high degree of integrity.
• Must respect the resources of the organization.
• Must follow all infection control procedures and guidelines.
• Must present professionally in proper uniform according to Employee Handbook.
• Must demonstrate attention toward quality service according to Federal and State Regulations.
• Must respect all resident rights according to Federal and State Regulations.
• Must maintain confidentiality according to Federal and State Regulations.
• Must follow all Organizational policies and procedures.
• Must participate in continuing education as required.
• Must process adequate equipment skills to complete daily work tasks including but not limited to the copier, fax, computer, and other electronic devices.
• The ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations.
• he ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM.
• The ability to accept work directives from managers and supervisors in respectful and cooperative manner.

MINIMUM QUALIFICATIONS:

• Experience in a Home Health Care setting preferred.
• Must be computer literate and able to maintain records in English.
• Valid PA LPN license is a plus, but not required.

LECOM’s full time employees enjoy the availability of an industry leading benefits package including:

• Highmark BC/BS Medical Insurance with employee-only coverage costing only $70/ month!
• Full Family Medical Insurance is only $320/month!
• Employees with LECOM Medical Insurance can take advantage of waived co-pays and deductibles at LECOM physicians and Millcreek Community Hospital.
• 403(b) Retirement Plan with Employer Matching of 100% after completing one year of service Life Insurance and AD&D Insurance is provided to all Full Time employees at no cost!
• Paid time off accruals – vacation and sick
• 6 Paid holidays each calendar year
• Life Insurance and AD&D Insurance is provided to all Full Time employees at no cost!
• Employee referral program
• Employee appreciation/recognition events
• Employee assistance program
• Up to $200/month towards child care

LECOM Institute of Successful Living is an Equal Opportunity Employer.