What are the responsibilities and job description for the IT Service Center Technician position at Leclerc Foods?
Leclerc is a family business with 120 years of experience, tradition and know-how passed down from people with heart. Thanks to our 1,900 employees in nine plants in Canada and the United States, we are constantly innovating to exceed the expectations of both small and large appetites.
Working at Leclerc means...
Responsabilities
User Support:
Working at Leclerc means...
- Working in a family business
- Evolving in a clean, temperate environment with the latest technology
- Starting a new job with paid and adapted training
- Benefit from a complete benefits program (drug and dental insurance, 1 week of sick leave [conditions apply], telemedicine, group RRSP with employer participation and more)
- Enjoy quality meals at low prices in the cafeteria (unlimited coffee, tea, cookies and bars)
- Enjoy free use of the sports facilities (basketball court, training room and cardio room)
- Save on our delicious products and discover exclusive novelties
- Take advantage of job security and opportunities for advancement within the company
- Integrate a rich company culture (Christmas, birthday and maternity gifts, use of the Poka platform and more)
Responsabilities
User Support:
- Track escalated tickets in the internal ticketing system.
- Collaborate with external partners providing IT support services.
- Handle urgent requests received via phone or escalated quickly.
- Attend weekly production meetings (Tier 3) as needed.
- Assist users with commercial software usage.
- Actively contribute to internal and user-related projects.
- Configure, reconfigure, update, and secure computers.
- Manage industrial equipment (scanners, printers, forklift computers).
- Maintain printers and manage print queues.
- Support mobile tools (tablets, smartphones).
- Manage equipment for conference rooms and display screens.
- Manage telephony (consoles, phones, voicemail boxes)
- Maintain an adequate stock of IT equipment and supplies.
- Handle installation, receipt, shipping, and relocation of equipment.
- Track repairs and manage critical equipment.
- Plan preventive maintenance for equipment.
- Keep IT storage areas in good condition.
- Document equipment, software, and procedural details.
- Keep the inventory of all IT devices well maintained
- Monitor and manage network equipment (switches, routers, gateways).
- Manage and maintain Internet connections, LAN, Wifi, , Troubleshoot and resolve network connectivity issues.
- Contribute to the optimization and updating of server operating systems.
- Monitor system and network performance to ensure availability and security.
- Collaborate with internal teams on infrastructure upgrade or expansion projects.
- Maintain Rack and IT cabinet in order (cabling management, documentation)
- Working on Wifi covert in case of trouble, including equipment replacement
- Hands On for IT and OT network with our expert
- Contact point for Infrastructure and OT int the plant
- Exceptional customer service and teamwork skills.
- Good communications skills
- Quick and effective problem-solving abilities.
- Strong learning aptitude.
- Experience in a decentralized environment (multiple sites).
- Competence in workstation configuration and diagnostics.
- Knowledge of computer components (computers, printers).
- In-depth knowledge of Microsoft network environments.
- Familiarity with telephony and Apple products (iPad, iPhone) is a plus.
- Experience in network and system infrastructure maintenance and support.
- Completed vocational diploma (DEP) or college diploma (AEC) in IT support.
- 2 to 3 years of relevant experience.
- Experience with a ticketing system.
- A certification is desirable.
- Proficiency in Windows and M365 environments.
- Experience in the manufacturing sector is a plus.