Shared Ride Operator-Part Time

JOB SUMMARY:

The driver is responsible for operating a van/bus to transport passengers in a safe and courteous manner according to the daily manifest. The driver is responsible for driving defensively and reacting to emergency situations to ensure the safety of the passengers and the safety of the general public. Work includes completion of vehicle inspections, maintaining accurate records, assisting passengers as required including wheelchair securements, receiving and accounting for fares, radio communications, following emergency procedures and other activities as assigned by the Director of Paratransit Services. The driver is responsible for meeting all attendance requirements according to Lebanon Transit (LT)/Teamsters Collective Bargaining Agreement (CBA), policies and safety emergency response situations.

REPORTING RELATIONSHIP:

This position reports to the Director of Paratransit Services. This position receives driver training, general supervision and works according to standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Prepares for daily run by reporting to dispatch at scheduled time, in physical condition to fulfill the essential functions of driving a vehicle and adhering to the dress code. Obtains assignment, reviews any posted notices and communicates any irregularities to dispatch;
• Ensures vehicle is safe and reliable prior to operation by conducting an inspection and performing daily pre- trip and post-trip inspection checklist;
• Provides public transit services by safely operating assigned vehicle to pick up and deliver passengers in a courteous and professional manner in accordance with manifest and under all weather, traffic and passenger load conditions. Works variable shifts, irregular hours and is available for work/overtime in accordance with, the CBA, policies and safety emergency response situations;
• Maintains safe conditions by complying with traffic regulations; observing traffic conditions; avoiding dangerous situations and enforcing passenger safety/conduct rules;
• Complies with all Americans with Disabilities Act (ADA) mandates by assisting with boarding and departing passengers with disabilities including the operation of wheelchair lifts and securing devices according to policies and procedures;
• Represents LT in a professional and positive manner and ensures a positive passenger experience by listening to complaints regarding delays or problems encountered in the provision of services. Answers questions from passengers. Regulates heating, cooling and ventilation systems for passenger comfort. Maintains the vehicle interior in a neat condition during service operation. Keeps all passenger information confidential;
• Assists passengers requiring aid (including elderly individuals, individuals with hearing and sight impairments, physically/developmentally disabled individuals, etc.) by helping them board or depart from the vehicle, assisting them with packages, securing wheelchairs, informing all passengers that seatbelts must be worn on all vehicles;
• Follows proper emergency procedures in the event of an accident, safety and/or passenger incident by following established procedures including, but not limited to, notifying the Maintenance Department, Director of Safety and Training and dispatcher, secure accident/safety incident scene, tending to passengers, obtaining witness cards, deferring media statements to proper channels, and completing an accident report. Reports any undesirable behavior of a passenger to the Dispatcher;
• Ensures proper receipts to LT by collecting fares according to established fare categories, completing forms as required and completes daily operator’s reports;
• Ensures operation communications and resolutions in accordance with Federal Communication Commission guidelines by utilizing two-way radio to contact Director of Paratransit Services/dispatcher to report all irregularities and delays. Accidents, incidents, requests for emergency maintenance, safety/operation problems should be reported immediately to the Director of Safety and Training and the maintenance department and dispatch. Listens and complies with all communications/directions from Director of Paratransit Services, dispatch and maintenance department. Complete all appropriate paperwork;
• Maintains driving knowledge and skills by participating in safety and related training programs that are made available;
• Ensures compliance by complying with LT’s policies/procedures, local, State and Federal regulations. Maintains regular attendance and performs duties and responsibilities as assigned. Responds as needed for emergency situations and maintenance of service outside of normally scheduled hours;
• Contributes to the team effort by training assigned employees, participating in problem solving methods, and maintaining a cooperative relationship with co-workers and management;

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JOB REQUIREMENTS:

Requirements listed represent the knowledge, skill, and/or ability, mental/physical demands and work environments required to perform the essential job functions.

Essential Qualifications:

· HS education and job related experience preferred;

· Must meet hiring qualifications including but not limited to, minimum of 25 years of age, acceptable

· driving record, drug and alcohol testing and background verification in accordance with LT standards;

· Ability to apply critical thinking and common sense understanding to carry out transportation service;

· Ability to keep mentally alert and maintain concentration;

· Knowledge of safe driving practices and demonstrated ability to operate and drive transit vehicles in a safe manner;

· Ability to understand and adhere to LT rules, procedures, directions, funding guidelines, United States Department of Transportation (USDOT) regulations and PA traffic regulations;

· Good attendance; ability to work bid runs; variable shifts, irregular hours. Available for work/overtime in accordance with bid, CBA, policies and response to emergency situations;

· Demonstrated customer service orientation with the ability to deal courteously, sensitively, and effectively with the public. Adherence to all regulations and policies;

· Ability to operate communication and other designated automated equipment;

· Ability to manage one’s own time and to follow a schedule to meet deadlines;

· Ability to actively listen, communicate effectively and follow oral and written instructions that are given in English. Ability to complete records. Ability to work with diverse customers;

· Ability to enforce all LT rules and procedures with passengers;

PHYSICALS, CERTIFICATES AND LICENSES REQUIRED:

· Possession of a valid PA Driver’s License;

· Subject to all USDOT and Lebanon Transit Substance Abuse Policy requirements that include but are not limited to: pre-employment, random, post-accident and reasonable suspension testing. Negative drug and alcohol testing;

· DOT physical

PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Majority of time is spent in vehicle. Regularly exposed to vehicle noise, fumes, drafts, etc. when vehicle is in operation. Regular exposure to elements such as rain, snow, high or low temperatures.

· Work involves extended periods of sitting, regular standing, walking and crouching, stooping, kneeling, pushing, pulling;

· Use of legs and body torso to climb steps in bus, assist passengers when necessary and maintain body equilibrium to prevent falling when working on slippery surfaces;

· Ability to do lifting, securing and maneuvering objects such as wheelchairs with passengers with a broad range of body weights;

· Requires continuous use of hands, arms, feet and legs to push/pull or activate essential controls (pedals, levers, and knobs) in recurring operational motions. Right and left side of body is used in steering, opening and closing doors, assisting passengers into and out of vehicle and related tasks;

· Requires the capacity to hear and ability to speak normal conversation in clear English;

· Must have good vision and depth perception;

· Requires the ability to have a good demeanor, behavior and rapport with public under stressful or emotionally charged situations and to communicate with elderly and disabled clients;

· Requires the capacity to apply common sense understanding of controlling procedures and policies to carry out transportation services;

· Must have the physical/mental ability to quickly assist passengers and maintain composure in times of emergency or passenger incidents;

· Ability to keep mentally alert and maintain concentration to ensure defensive driving techniques are used and to react to situations;

· Must be able to maintain regular and acceptable attendance at the employer’s standards to meet position requirements. Must be able to work variable shifts, irregular hours and is available for work/overtime in accordance with bid, CBA, policies and response to emergency situations.

SAFETY:

· Position requires that employee conducts all tasks in a safe and efficient manner complying with all local, State and Federal safety and health regulations and with any special safety concerns identified by LT for use in a particular area or with a client. The employee must identify and familiarize himself/herself with specific safety and security requirements. Employee must not pose a direct threat or significant risk of substantial harm to the safety or health or himself/herself or others.

Pay: $22.65 per hour

Benefits:

• Retirement plan

Work Location: In person

Salary : $23