What are the responsibilities and job description for the Guest Service Representative position at Lebanon Hotel?
About Us:
We focus on delivering a fresh, modern, and reliable guest experience. We pride ourselves on offering clean, comfortable rooms and friendly, efficient service that keeps travelers coming back.
Position Summary:
We are seeking a dependable and enthusiastic Guest Services Associate to join our team. This role is perfect for someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about hospitality.
Key Responsibilities:
- Greet and check in guests with a friendly and professional attitude
- Handle reservations, cancellations, and guest inquiries
- Provide information about hotel amenities and local attractions
- Respond promptly to guest needs and resolve issues efficiently
- Maintain a clean and organized front desk area
- Process payments and manage cash transactions accurately
- Collaborate with housekeeping and maintenance to ensure guest satisfaction
Qualifications:
- High school diploma or equivalent
- Previous hotel or customer service experience preferred, but not required
- Strong communication and interpersonal skills
- Basic computer skills (hotel management systems experience is a plus)
- Ability to multitask and stay organized
- Availability to work flexible hours, including weekends and holidays
Pay: From $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $13