What are the responsibilities and job description for the Service Dispatcher position at Leavitt Machinery?
Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work. Leavitt Machinery is an integral entity of Leavitt Industrial Group.
The Opportunity
Leavitt Machinery is looking for an organized and customer-oriented Service Dispatcher to join our team in Portland, Oregon. As the Service Dispatcher, you will be responsible for the coordination of Service jobs, including scheduling and assigning work to Technicians, and ensuring that services offered meet or exceed the requirements of internal and external customers.
Essential Duties & Responsibilities
As the Service Dispatcher, your key responsibilities will include:
- Scheduling, coordinating, and assigning jobs to Service Technicians
- Managing new and ongoing work orders using an ERP system
- Utilizing the service scheduler to prioritize and schedule appointments
- Communicating with Service and Parts team members to ensure workloads are optimized, and customer needs are managed proactively
- Managing incoming job leads using established processes
- Maintaining professional and effective communication with customers
- Managing the WIP Report and billing for customers, including reviewing invoice proposals for accuracy
- Ensuring adherence to safety programs and initiatives, and ensuring incident reports are completed when needed
Required Skills & Qualifications
The ideal candidate will possess the following skills, knowledge, and competencies:
- Previous work experience related to dispatching or scheduling
- Strong proficiency with MS Office Suite (Word, Excel, Outlook)
- Excellent organizational skills and planning skills
- A customer-oriented mindset
- Excellent verbal and written communication skills
- Strong interpersonal skills, including the ability to work effectively with internal and external customers at all levels
- Ability to prioritize and manage multiple demands in parallel
Benefits & Perks
Leavitt Machinery USA is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:
- Company-matched 401K contributions
- Comprehensive and competitive medical health care plan
- Medical benefits and extended health service coverage
- Prescription drug coverage
- Dental plan and vision plan
- Telehealth plan with MDLive
- Life insurance and disability insurance
- Employee assistance programs
- Ongoing professional development and training opportunities
The base pay range for this role is: $59,000 to $62,300 annually, depending on experience.
This is an onsite role based in Portland, Oregon.
Leavitt Machinery would like to thank all applicants for their interest, however; only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.
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Salary : $59,000 - $62,300