Customer Advocacy Associate

The Customer Advocacy Associate (CAA) works closely with targeted Leave IT To Us customers to develop them as long-term advocates. They assist with larger scale customer advocacy initiatives, including but not limited to maintenance and deployment of the software we use to track advocates, templates, and processes across product and sales teams, identifying and managing customer speakers for internal and external events, and assisting with global coordination of advocacy across teams and regions.

Skills

• Close attention to detail; strong writing and editing skills
  

• Adept at managing multiple ongoing projects
  

• Proactive communicator; transparent collaborator with disparate product teams
  

• Commitment to becoming an expert on our products, customers, and market
  

• Strong, creative storytelling ability
  

• Comfort with public speaking
  

• Proficient with cloud software, e.g. Google Drive, etc., especially in the collaboration and productivity space
  

• Preferred: experience working with larger enterprises
  

Leave IT To Us is an Equal Opportunity Employer, and all applicants will be given full consideration without attention to race, religion, ethnicity, national original, veteran or disability status, sex, gender, gender presentation, sexual orientation, or any other category protected by local, state, or federal laws.

Successful applicants undergo a standard background check and demonstrate eligibility to work in the United States.

Schedule:

• Monday to Friday
  

Application Question(s):

• Do you live near Bastrop/Smithville? if not, are you willing to move there?
  

Contract Renewal:

• Likely
  

Work Location:

• One location
  

Communication method(s) used:

• Email
  
• Phone
  
• Chat
  

Company's website:

• Leaveittous.com

Benefit Conditions:

• Only full-time employees eligible
  

Work Remotely:

• Temporarily due to COVID-19
  

COVID-19 Precaution(s):

• Remote interview process
  

Requirements

Responsibilities

Our top performers don’t let their job title or responsibilities restrict their contribution to the company. Responsibilities are not restricted to:

• You will become an expert on our software products, e.g. CRM, accounting, collaboration, etc. This is ongoing.
  

• You work with the Customer Advocacy Manager on current testimonials and case studies
  

• You will eventually cultivate your own customer relationships and coordinate testimonials and case studies with advocacy and product teams.
  

Why You Shouldn’t Apply

• We are a private company and have zero intention to go public. If you are looking for stock options or an ‘exit’, you’ll be disappointed.
  

• If you're looking for a short-term gig - 2-3 years - we discourage you from applying. We prefer long-term employees.
  

• If you don’t enjoy (enterprise) software, you’ll hate your job.
  

• If you value job titles, this isn't the place for you. We don’t care about job titles.
  

• If you need training for everything you do, this won't be a fit. If you aren't a self-starter, you won’t enjoy the job.
  

• If a downtown office and cool tech-company vibe is important to you, you’ll likely be disappointed. We are a low-ego company.
  

• If you have a long commute. We strongly discourage long commutes for our employees. Unless you are located close to the office or are willing to move close to the office, you'll waste your valuable time commuting and we discourage you from applying.
  

The most successful Leave IT To Us team-members are:

• at home in a diverse, multicultural workplace
  

• quick on their feet
  

• comfortable with ambiguity and complexity
  

• flexible and patient, with an "all hands on deck" attitude
  

• comfortable with giving and receiving constructive feedback for the benefit of the team
  

• authentic
  

Benefits

Compensation and Terms

• This is a contract-based position. Successful applicants will be offered an initial six-month contract, after which they may qualify for full-time positions.
  

• Hourly compensation is competitive and commensurate with experience.
  

• Contractors are not offered benefits. Those who transition to full-time positions will be offered a full suite of generous benefits, including medical, dental, and vision insurance, and company-sponsored 401k.