Business Development Representative

As a Business Development Representative, you will maintain existing customer accounts and find, pursue, and grow new leads for increased overall Company sales. 

Responsibilities:

Training (First 6 months )

• Handles qualifying clients for sales according to predetermined requirements to verify fit for the company and ensure successful project undertakings.
• Handles incoming customer phone calls and walk-in showroom floor meetings to address any customer questions, educate on available products, ensuring open communication and a first-class customer experience while driving departmental sales.
• Reviews and enters sales leads into the system ensuring accuracy of data.  Advises Sales Team of internal leads.
• Reviews specification sheets and blueprints selecting appropriate product options for accurate quotes and quick turnaround on customer requests.
• Performs thorough quote creation according to predetermined processes using appropriate vendor software with accurate data entry for smooth project completion by team members, customers, vendors, and suppliers.
• Handles client change requests smoothly, professionally, and quickly to ensure issues are identified, addressed, and followed-up on in a timely manner.
• Reviews order entry and quote creation for accuracy before sending to team member for approval to ensure error-free work.
• Administers proactive communication to customers regarding order confirmations, order updates, change orders, and back orders for excellent customer service.
• Coordinates with the Sales Team to follow-up on leads, open quotes, and client knowledge to increase client sign-offs and maximize the percentage of closed leads within the specified timeframe to meet client, Contractor, and steady pursuit of continued market share and increased sales potential. 
• Performs process flows and maintain company systems as documented and intuitively applies on-the-job learning as situations arise for consistent departmental quoting, continued growth in role, and for excellent departmental communication.

Business Development and Growth (50% of Role):

• Pursues prospective leads while sourcing and integrating new customers for business growth.
• Conducts sales calls independently and with the Sales Manager to learn from the Sales Manager and establish, maintain, and grow customer relationships.
• Performs regular jobsite visits with existing customers to evaluate project progress and ensure complete customer satisfaction.
• Conducts research under the direction of the Sales Manager regarding potential areas of expansion for market share growth.
• Attends building association meetings, trade shows, and other events to build the brand and increase networking opportunities. 

Sales Growth (50% of Role):

• Builds and grows relationships with new and existing customers to ensure sales goals are met or exceeded.
• Educates customers regarding all product lines and services to provide excellent customer service and differentiate the Company from competitors.
• Attends product and sales training with vendors to continue to grow skills and expand knowledge and implementation of the sales process.
• Collaborates with Sales and Design Teams on window and cabinet order details for accuracy and smooth project workflow.
• Maintains consistent communication with the Sales Manager to ensure client-company fit and fulfillment of customer needs.
• Assists with retail leads as needed to provide additional team support. 

Qualifications:

• Core Values: Excellence in Customer Service, Community Invested, Integrity, Family Oriented
• Education: HS Diploma, GED, or an equivalent combination of education and work experience
• Experience: 1 years of sales experience; willing to train the right person
• Functional Skills: Excellent organizational and prioritization skills with a high sense of urgency; flexible and able to multi-task; solid ability to decipher customer needs and wants; excellent follow-through and highly-responsive to customer requests; able to analyze data, make recommendations, and promote alternatives. Strong ability to conceptualize, problem-solve, and communicate solutions with brainstorming capabilities for creative ideas; willingness to take risks and experiment; excellent ability to drive conversations forward. 
• Technology Aptitude/Skills: Solid Microsoft Office and CRM skills required
• Language Skills: Excellent verbal and written communication skills; direct approach with ability to communicate professionally, politely, and intelligently with customers; able to present, train, and educate others.
• Leadership/Behaviors: Goal-oriented with a strong desire to win; competitive, collaborative, intuitive, and assertive; clear communicator with ability to analyze while building relationships; trustworthy, relational, and dependable; highly adaptable and able to thrive under frequent change while enjoying new activities and experiences.
• Culture Match Behaviors: Professional, team-oriented, dedicated to excellence in service, reliable and highly accountable, positive attitude, able to work in a relaxed environment with a fast-paced work flow.
• Equipment Used: This role routinely uses standard office equipment such as computers, phones, electronic devices, photocopiers, filing systems/cabinets and fax machines.

Physical Requirements:

• Ability to sit at desk frequently
• Ability to sit and operate motorized vehicle frequently
• Ability to operate keyboard and view computer screen frequently
• Ability to use hands and fingers and to reach for and handle objects to perform tasks frequently
• Ability to write ideas/information in a logical flow frequently
• Ability to read and respond due to nature of the work on a frequent basis
• Ability to communicate with others via phone, in-person, and/or computer frequently
• Ability to listen to customers, problem-solve, and respond frequently
• Ability to stand, sit, walk, bend, reach, stoop, kneel, squat, climb, balance, twist, push, pull, and carry items frequently
• Lifting up to 50 lbs. sporadically

Environmental Conditions and Travel:

• The employee is primarily exposed to office and construction environments with varying levels of noise and temperature.
• The employee may be required to wear suitable Personal Protective Equipment while visiting customers.
• This position may face inclement weather conditions when traveling.
• Travel: 80% travel to customers is required.

I have reviewed and understand the above job description. I understand that the company may change this job description as it deems necessary and at its discretion. I also understand that a copy of this job description is available to me through request to my manager.