Medical Assistant

Position Summary

The Medical Assistant provides clinical and administrative support to providers and the healthcare team to ensure the efficient operation of the practice while delivering exceptional patient care. This position assists with patient intake, clinical procedures, medication administration, scheduling, documentation, and coordination of care in a fast-paced psychiatric and behavioral health setting.

The ideal candidate is compassionate, dependable, organized, and committed to providing high-quality patient care while maintaining professionalism and confidentiality.

Essential Duties and Responsibilities

• Prepare patients for examinations and treatment.
• Obtain and accurately document manual vital signs.
• Administer injections as ordered by the provider.
• Collect laboratory specimens and urine drug screens (UDS) following established protocols.
• Complete Transcranial Magnetic Stimulation (TMS) treatments after successful completion of required certification and training.
• Assist with and monitor Spravato treatments according to office policies and provider direction.
• Observe patients during in-office treatments and immediately report concerns or changes in condition to the provider.
• Review provider documentation to assist in answering patient questions between visits.
• Prepare examination and treatment rooms before and after patient visits.
• Maintain appropriate infection control and safety standards.
• Monitor patients during in-office treatments and report concerns to providers promptly
• Provide compassionate and professional care to patients throughout their visit. Answer patient questions within the scope of the Medical Assistant role.
• Maintain patient confidentiality in accordance with HIPAA regulations.

Administrative Responsibilities

• Schedule new and established patient appointments
• Print daily provider schedules and required patient paperwork
• Print E-FORCSE reports for providers as needed
• Process incoming and outgoing faxes
• Complete work notes, school notes, and other patient documentation requests
• Scan and upload documents into the electronic medical record

Team Collaboration

• Work collaboratively with providers, therapists, front office staff, billing personnel, and leadership.
• Assist coworkers during high volume periods.
• Maintain flexibility to meet patient care and operational needs.
• Participate in staff meetings and required training.
• Promote a positive, respectful, and team-oriented work environment.

Confidentiality

Required Qualifications

• High school diploma or GED.
• Medical Assistant Certification
• Strong verbal and written communication skills.
• Basic computer proficiency.
• Strong organizational and multitasking skills.
• Attention to detail and accuracy.
• Dependable and punctual.
• Ability to work effectively in a team environment.
• Ability to maintain confidentiality and professionalism.

Preferred Qualifications

• Previous healthcare or medical office experience.
• Experience with AdvancedMD.
• Experience with WEAVE.
• Experience with appointment scheduling and patient check-in/check-out.
• Knowledge of medical terminology is a plus.

Key Qualities

• Friendly and approachable
• Professional and dependable
• Patient and compassionate
• Organized and detail-oriented
• Excellent communicator
• Comfortable with technology
• Able to multitask
• Team-oriented
• Positive attitude

Reasonable Accommodation and Equal Employment Opportunity

Learning to Achieve Wellness provides equal employment opportunities to qualified applicants and employees without unlawful discrimination. Reasonable accommodation will be considered for qualified individuals with disabilities to enable them to perform the essential functions of the position, unless doing so would create an undue hardship or direct safety threat.