Invent l3 Application Support Engineer

Key responsibilities

• Act as L3 team member for incidents: triage, mitigation, customer communication, RCA, and closure.
• Troubleshoot and resolve complex data/integration issues (SFTP/CSV, REST APIs, ETL), SKU/store hierarchy mismatches, and promo/calendar ingestion errors.
• Diagnose forecast variances: validate model inputs, analyze diagnostics, and recommend configuration or data corrections.
• Reproduce issues in test tenants and produce detailed defect packages (logs, SQL extracts, repro steps) for Engineering.
• Implement or coordinate permanent fixes, patches, and configuration changes with Product and R&D.
• Lead technical readiness for go lives and upgrades: capacity testing, pre/post reconciliation, runbook ownership, and cutover support.
• Perform performance tuning for forecast jobs and database queries; recommend scaling/partitioning or model runtime improvements.
• Create and maintain runbooks, KB articles, and troubleshooting guides.

Required qualifications

• Minimum 10 years’ relevant experience supporting merchandise planning, forecasting, or retail planning systems (implementation/support).
• Direct experience with Invent (Invent.ai / MerchPlan)
• Deep retail planning domain knowledge: forecasting, OTB, assortment, allocation, replenishment, promotions, markdowns, seasonality.
• Strong SQL skills (complex queries, window functions, performance tuning) for data validation and reconciliation.
• Practical experience with data integrations (SFTP, CSV/flat files, REST APIs) and ETL troubleshooting.
• Scripting ability (Python/Bash) for diagnostics, automation, and remediation scripts.
• Comfortable with Linux basics, log analysis, and multi tenant SaaS environments.
• Proven track record owning high severity incidents and producing actionable RCAs.
• Excellent verbal and written communication; able to translate technical findings into business impact for merchandisers and finance.
• Willingness to participate in on call rotation.

Salary : $45 - $55