Senior Partner Success Associate

The Senior Partner Success Associate is a midlevel role within the Partner Success team at EDGE, Learfield's media agency. With at least 4 years of experience in project management, marketing operations, or digital campaign delivery, this individual brings structure, clarity, and process to the full campaign lifecycle, from intake and kickoff through optimization and reporting. This specific role specializes in orchestrating flawless campaign execution across our largest and most complex accounts, serving as the operational liaison between Partner Success and internal activation teams including Media, Creative, Analytics, and Business Operations. They play a critical role in ensuring internal teams deliver on client expectations with excellence and efficiency.

This is an ideal role for someone who thrives in the details, loves cross-functional coordination, and is passionate about driving operational excellence in a fast-paced agency environment

Essential Duties & Responsibilities

Project & Campaign Execution

• Own project timelines, tasks, and cross-functional workflows for campaign launches, optimizations, and wrap-ups.
• Serve as the central point of coordination between Partner Success and internal teams (Media Activation, Creative, Business Operations, and Analytics).
• Ensure campaign milestones and deliverables are completed on time, accurately, and in alignment with client goals kickoff meetings, task check-ins, QA reviews, and post-campaign retrospectives.
• Track live campaign status and escalate blockers or misalignments as needed.
  
  

Project Management Systems & Process Optimization

• Configure and maintain project management tools (e.g., ClickUp) for efficient task planning, ownership, and tracking.
• Build templates, timelines, and workflows that scale with account needs and promote consistency across pods.
• Support intake and scoping of campaign requests, ensuring clarity in priorities, resourcing, and timelines.
• Partner with Business Operations and Partner Success leadership to document SOPs and drive adoption of PM best practices.
  
  

Internal Communication & Coordination

• Ensure clear and timely communication of campaign timelines, expectations, and updates across teams.
• Act as the “glue” between departments, facilitating seamless collaboration and ensuring shared accountability.
• Provide status updates to Partner Success Managers and Sr. Managers, keeping all stakeholders informed of project health and progress.
• Documentation, File Management & Reporting Support
• Maintain well-organized documentation for campaigns, including briefs, timelines, QA checklists, and wrap reports.
• Ensure version control and centralized access to campaign materials and files.
• Collaborate on reporting deliverables, compiling performance data and ensuring timely delivery to Partner Success leaders.
  
  

Team Support & Operational Excellence

• Support Partner Success pods by reducing executional burden on Managers and Associates, allowing them to focus on client strategy and communication.
• Identify workflow inefficiencies and contribute to process improvement initiatives that increase team velocity and effectiveness.
• Contribute to department-wide projects that scale campaign delivery and improve the internal Partner Success experience.
  
  

Minimum Qualifications

• 4 years of experience in project management, marketing operations, or campaign execution in an agency or digital marketing environment.
• Proven track record of managing complex timelines and multi-stakeholder projects with accuracy and attention to detail.
• High proficiency with project management software (ClickUp, Asana, Monday.com, or similar).
• Strong communication and organizational skills — able to manage multiple priorities and communicate effectively across departments.
• Familiarity with digital marketing channels (e.g., Meta, Google Ads, The Trade Desk) and understanding of the campaign lifecycle.
• Collaborative, resourceful, and solutions-oriented mindset with a strong sense of ownership.
• Excels in a fast-paced environment, adapts quickly to change, and finds satisfaction in making complex projects run smoothly.
  
  

Team Culture & Growth

• Demonstrate LEARFIELD values: Build Trust, Be Fans of One Another, Power Tomorrow, Create & Connect Communities, and Have Fun.
• Serve as an internal leader and role model for process excellence and team collaboration.
• Take initiative in personal and professional development with a growth mindset and desire to continuously improve.
  
  

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10 days annually), including Parental Leave, 20 Paid Holidays, 401(k) Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.