Operations Manager, Live Events & Entertainment

The Operations Manager is responsible for overseeing all aspects of ticket operations for live events and entertainment, ensuring seamless execution from initial event setup through event day. This role manages the operational delivery of events sold through the Paciolan ticketing system, collaborating closely with internal teams, external partners, promoters, and venues. The Operations Manager will optimize processes, elevate the fan experience, and help maximize event revenue across a diverse portfolio.

Essential Duties & Responsibilities

Event Setup, Execution & Ticketing System Management

• Oversee the end-to-end ticketing setup for live events, including event builds, holds management, presale configurations, promotional code creation, and strategic integrations.
• Manage daily operations within the Paciolan platform, including event scaling, inventory setup, pricing configuration, and system integrations.
• Coordinate on-sale strategies with internal teams.
• Monitor sales performance in real time and implement tactical adjustments to pricing and inventory as guided by promoter partners.
  
  

Operational Scaling & Capacity Planning

• Develop and execute strategies to scale ticketing operations across diverse clients and promoter partners.
• Create standardized, repeatable processes and templates that enable efficient adoption across multiple partnership models.
  
  

Box Office & Event Day Operations

• Serve as the primary point of contact for event-day ticketing issues, providing on-site support as needed.
• Partner with venue operations teams to advise on event-day ticketing best practices and troubleshooting.
  
  

Reporting & Analysis

• Manage promoter reporting requirements, including performance, sales tracking, and settlement support.
• Collaborate with Paciolan Product & Engineering teams to develop dashboards and reporting tools that enhance stakeholder visibility and operational insights.
  
  

Partnership Management

• Maintain productive relationships with promoter partners, clients, venues, and internal stakeholders.
• Coordinate with promoters and venues to ensure alignment on ticketing strategy, requirements, and operational needs.
  
  

Process Improvement & Knowledge Development

• Identify opportunities to streamline operations and enhance the promoter, client, and fan experience.
• Document standard operating procedures and implement best practices across the team.
• Mentor team members and support strategic cross-training to strengthen Paciolan’s concert and live event expertise.
• Stay informed on emerging industry trends, technologies, and operational methodologies.
• Build operational frameworks that support organizational growth and an expanding event portfolio.
  
  

Minimum Qualifications

• 6 years of experience in ticketing operations for live events, sports, or entertainment venues.
• Experience managing events across multiple scales, including mid-sized venues (10,000–20,000) and large-scale productions (50,000 ).
• Proven experience managing promoter and agency relationships.
• Expert knowledge of the Paciolan ticketing system.
• Strong analytical skills with advanced proficiency in Excel and reporting tools.
• Demonstrated ability to manage multiple events simultaneously under tight deadlines.
• Excellent problem-solving skills and the ability to remain calm and decisive under pressure.
• Strong communication and interpersonal skills with the ability to collaborate across functions.
  
  

Preferred Qualifications

• Experience working with CRM platforms.
• Knowledge of dynamic pricing strategies and revenue optimization techniques.
• Familiarity with access control systems and venue technology.
  
  

The approximate national base pay range for this position is $80,000 to $90,000. Please note that this is a good faith estimate for the position at the time of posting. Individuals may also be eligible for an annual discretionary bonus and/or sales compensation based on individual and company performance. Placement on the range may vary based on factors including but not limited to job-related knowledge, skills, and experience, and geographic location.The pay rate will comply with all minimum federal, state, and local wage/salary requirements.

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10 days annually), including Parental Leave, 20 Paid Holidays, 401(k) Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.