What are the responsibilities and job description for the Coordinator, Licensing position at LEARFIELD?
As a Licensing Coordinator, you will be primarily responsible for delivering best-in-class customer service and support to licensees. You will communicate directly with other CLC departments including Royalty Operations, Legal, and Partnerships to resolve issues and to act as the go-between for those departments and the licensee. You will also help shape the strategic vision of our solutions by acting as the voice of the User.
Responsibilities
Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Responsibilities
- Handle inbound calls and tickets from our customers and staff
- Respond to all requests in a timely, professional manner
- Execute day-to-day administration of licensee accounts
- Maintain open communications and users of the platform, functioning as a systems expert and technical communications resource
- Develop relationships and open communication with internal staff overseeing relationships with clients
- Assist in providing information to be used in enforcement efforts, audits, and/or on-campus training sessions
- Responsible for enhancing, developing and implementing guidelines for licensees
- Provide training to licensees for licensing requirements
- Bachelor's degree in Business Administration, Communications, Marketing, Sports Management, or a related field, or an equivalent combination of education and experience.
- Minimum of 1 year of experience in customer service, account coordination, licensing, operations, sales support, or an administrative role.
- Strong verbal and written communication skills with the ability to communicate professionally with internal stakeholders and external customers.
- Experience responding to customer inquiries through phone, email, ticketing systems, or other support platforms.
- Strong organizational skills with exceptional attention to detail and the ability to accurately maintain customer or account information.
- Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
- Prior experience analyzing information, identifying issues, and collaborating with internal teams to resolve customer concerns.
- Strong time management skills with the ability to prioritize work, meet deadlines, and manage multiple requests simultaneously. Preferred
- .Experience working with CRM, customer support, or case management systems (Salesforce, Zendesk, HubSpot, or similar) is preferred.
- Experience creating or delivering training materials, presentations, or process documentation.
- Familiarity with collegiate athletics, brand licensing, trademarks, intellectual property, or consumer products is a plus.
Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.