What are the responsibilities and job description for the Onboarding Consultant position at LeapXpert?
Salary: Join LeapXpert: Innovating the Future of Business CommunicationAt LeapXpert, we're revolutionizing business communication by seamlessly integrating the familiarity of consumer messaging apps with enterprise-grade security and compliance.As pioneers in responsible business communications, we empower employees and clients to connect through their preferred messaging platforms while upholding the highest standards of governance and security. Our mission is to transform workplace communication globally.We've been recognized as a Visionary in Gartner's Magic Quadrant for Digital Communications Governance and Archiving Solutions, raised a $20 million Series B funding roundbringing our total funding to $60 million, and earned the trust of top-tier institutions worldwide, who rely on our platform daily to streamline client communications.This is just the beginningwe're growing rapidly and we're seeking passionate, talented individuals to join our team. This is your opportunity to work on impactful projects using cutting-edge technologies alongside driven innovators from around the world.Apply now to be part of something revolutionary!Why join usInnovative Culture:Work at the cutting edge of business communication technology, with a product thats changing the way Fortune 500 companies communicate.Impactful Work:Your contributions will directly impact how millions of professionals connect and collaborate worldwide.Global Team: Be part of a diverse, mission-driven team that values collaboration, innovation, and growth.Growth Opportunities:With our rapid expansion, there are plenty of opportunities for professional growth and development.Award-Winning Product:Join a company with a track record of success and recognition, including accolades like being named aGartner Cool Vendor.About the roleTitle:Onboarding ConsultantFunction:Customer SuccessReporting:Regional Customer Success Manager, AmericasHiring Location: US RemoteWe are looking for an outstanding Onboarding Consultant to play a pivotal role in overseeing and helping our clients to onboard our platform successfully. You will be responsible for coordinating customer requirements, resources, and deliverables to ensure customers have all necessary details and are provided sufficient resources, so they are able to onboard on the platform efficiently. The ideal candidate will possess a strong technical background, excellent organizational skills, and exceptional communication abilities to effectively collaborate with cross-functional teams.What Youll DoServe as the primary point of contact for clients during the onboarding process, establishing a trusted advisor relationshipCollaborate with clients to ensure scope & business needs and adjust the onboarding process accordinglyLead onboarding calls and meetings with clients to provide product demonstrations, training sessions, and best practice recommendationsWork closely with cross-functional teams, including Sales, Customer Success, and Product Development, to ensure seamless onboarding and alignment with client expectationsDevelop and maintain comprehensive onboarding documentation, training materials, and resources for clientsProvide ongoing support and guidance to clients post-onboarding, addressing any questions, concerns, or issues that may ariseGather client feedback and insights to continuously improve the onboarding process and enhance the client experienceManage multiple Clients onboarding projects, ensuring goals are metTechnical Expertise:Strong understanding of SaaS products and technology, with the ability to effectively communicate technical concepts to non-technical audiencesCollaborate with technical teams to assess feasibility, identify dependencies, and define technical architecturesA good understanding of communication technologies such as Messaging & voice would be advantageousCommunication and Stakeholder Management:Communicate effectively with stakeholders at all levels to provide updates on project status, milestones, and issuesManage stakeholder expectations and address concerns or requests in a timely and professional mannerAct as a liaison between technical teams, product teams, and other stakeholders to facilitate alignment and collaborationFoster strong customer relationships: serve as an advocate to maximize the value of our solution wherever opportunities existDemonstrate Excellence for Our Global Team:Champion company-wide culture of customer successSupport all sales and customer service opportunities as requiredDrive new business growth through greater advocacy and reference-ability.Required Skills and QualificationsComputer Science, MIS, or other IT-related degree8 years of PM experience focused on software deployments; proven experience driving large project deploymentsSolid understanding of the project delivery framework, as well as the Software Development Life Cycle (SDLC);PMP certification preferredGood working knowledge of various cloud solutions, software deployment tools, and industry certifications in TOGAF, PMP, MSFT, AWS, Cisco, and Google Technologies is advantageous.Excellent communication skills coupled with strong written and spoken English skillsPreferred Skills and QualificationsExperience working in a fast-paced, startup environment.Ability to wear many hats and juggle multiple priorities simultaneously.Experience in one or more of the following: Messaging Technologies, Telecom, SaaS, PaaS, Software Engineering, Security, and Compliance SolutionsOur ValuesCuriosity:Were curious and future-focused.One Team:Were one team, in many colors.CustomerDriven: Were obsessed with the customer.Integrity:We dont compromise on integrity.Excellence:We exemplify excellenceLeapXpert values diversity and inclusion as critical components of our culture and success. We believe a diverse team with various backgrounds, experiences, and perspectives fosters creativity, innovation, and mutual respect. We are committed to creating a welcoming and supportive environment where everyone can thrive regardless of ethnicity, gender identity, sexual orientation, age, religion, or ability. We actively seek to recruit and retain talent from diverse communities and encourage all qualified candidates to apply. Please submit your resume for consideration.
Salary : $20 - $60