What are the responsibilities and job description for the Customer Service Representative (CSR) position at Leapros Professional?
Leapros is a trusted workforce solutions partner, offering customized recruitment and interim staffing solutions, as well as innovative resources designed to empower employers and professionals to accomplish their hiring and career objectives. Operating on a national platform, our areas of concentration include finance and accounting, information technology and engineering, human resources and administration, sales and marketing, supply chain and operations. Whether you are a talented professional or a company looking for a talented professional, we welcome you to take a leap with us!
CLIENT PARTNER PROFILE & VALUE PROPOSITION: Leapros has been engaged by a well-respected aerospace manufacturing company in City of Industry area to fill a Customer Service role. This position is 100% onsite and is contract to hire.
POSITION TITLE: Customer Service Specialist
POSITION SUMMARY: Directly responsible for the customers interest, the CSR addresses the needs, inquiries, and requests, on an inside sales and customer service level, for customers within an assigned territory and on an as-needed basis for other territories.
RESPONSIBILITIES/DUTIES:
At Leapros, we are committed to our core values and guiding ethical principles, to conducting business in a non-discriminatory manner, and to operating in strict compliance with applicable federal and state laws pertaining to Equal Employment Opportunity. This commitment enhances our ability to conduct business with the highest level of integrity, solidifying our position as the most trusted workforce solutions partner. To learn more about Leapros or to speak with one of our recruitment partners, call 866-920-LEAP or visit our website at www.leapros.com.
#LPPRO
CLIENT PARTNER PROFILE & VALUE PROPOSITION: Leapros has been engaged by a well-respected aerospace manufacturing company in City of Industry area to fill a Customer Service role. This position is 100% onsite and is contract to hire.
POSITION TITLE: Customer Service Specialist
POSITION SUMMARY: Directly responsible for the customers interest, the CSR addresses the needs, inquiries, and requests, on an inside sales and customer service level, for customers within an assigned territory and on an as-needed basis for other territories.
RESPONSIBILITIES/DUTIES:
- Prepares, processes, and routes all incoming and outgoing quotes in accordance with customer deadlines.
- Process customer purchase orders per Risk Analysis (per AS9100) and enter orders to ERP system and clearly translate quality clause provisions, particular customer concerns, delivery requirements, and other specifics as may be detailed within the purchase order contract.
- Maintains open, closed, and archived customer orders and quotes.
- Maintains ERP customer database.
- Routinely processes purchase order follow-ups, weekly status reports, work order changes, delivery expedites and trouble-shoots problematic purchase orders.
- Performs liaison activities between the customer, engineering, inspection, accounting, and shipping personnel.
- Processes and routes all mail and incoming faxes.
- Assists accounting department with collections and miscellaneous accounting issues.
- Covers reception area on an as-needed basis.
- Occasionally relieves officials of clerical work and minor administrative details.
- Participate in team meetings/projects
- Participate in 6S activities & Continuous Improvements activities
- Participate in internal auditing system as required by quality management system
- Must be a US Person
- Education - High school diploma, degree or equivalent
- Knowledge of customer service ethics, principles, and procedures
- Proficiency in administrative and documentation procedures
- Minimum of 3 years of experience in Customer Service
- Good English reading and writing skills.
- Computer Skills: Microsoft skills (Word, Excel, Access, PowerPoint, Outlook, etc)
- Ability to work 40 hours of work as needed.
- Full-time work: 8 hours/shift, M-F; Overtime (OT) expected depending on production needs.
- Positive attitude, good oral and written communication skills, and team player is a must.
- Regular attendance is critical.
- Ability to multi-task, prioritize, and manage time effectively.
- Knowledge of AS9100 Quality System a plus
- Experience of working with Aerospace OEMs
At Leapros, we are committed to our core values and guiding ethical principles, to conducting business in a non-discriminatory manner, and to operating in strict compliance with applicable federal and state laws pertaining to Equal Employment Opportunity. This commitment enhances our ability to conduct business with the highest level of integrity, solidifying our position as the most trusted workforce solutions partner. To learn more about Leapros or to speak with one of our recruitment partners, call 866-920-LEAP or visit our website at www.leapros.com.
#LPPRO
Salary : $20 - $22