What are the responsibilities and job description for the On-site IT Support Specialist - Madison, IN position at Leap Managed IT?
Dedicated On-Site IT Support Specialist (Madison, IN)
Are you an experienced IT professional who thrives on building strong relationships and providing high-level, dedicated support?
At Leap Managed IT, we believe IT should be a "necessary good." We are looking for a seasoned professional to step into a high-impact role as a Dedicated On-Site IT Support Specialist. Unlike a typical field role, you will be the exclusive, daily face of Leap Managed IT for one of our premier clients in Madison, IN.
The Role
As a Dedicated On-Site IT Support Specialist, you are more than just a technician; you are the client’s trusted technology partner. You will be stationed on-site in Madison, IN, every Monday through Friday, serving as the primary point of contact for all technical needs.
This role requires a blend of high-level technical skill and "concierge-level" communication. You will be responsible for everything from day-to-day desk-side support to participating in strategic technology update meetings with client leadership.
What You’ll Do (Responsibilities)
- Primary Client Liaison: Act as the dedicated, single point of contact for the client, managing their expectations and ensuring total satisfaction.
- Desk-Side Support: Provide immediate, high-touch technical assistance directly at the user's workspace.
- Technology Strategy: Attend and contribute to regular technology update meetings, helping the client align their IT infrastructure with their business goals.
- Hardware Lifecycle Management: Lead the installation, configuration, and deployment of all user hardware (workstations, laptops, peripherals).
- First-Level Network Support: Perform initial troubleshooting and maintenance of the client’s local network to ensure maximum uptime.
- On-Site Execution: Lead on-site projects, including workstation refreshes and local infrastructure updates.
- Infrastructure Support: Manage account portals and handle physical hardware (ability to lift 50 lbs required, stand on a ladder).
Who You Are (The Ideal Candidate)
- Seasoned Professional: You have 2 years of experience in IT Help Desk, desktop support, or network administration.
- Reliable & Present: You are committed to being on-site in Madison, IN, Monday through Friday, providing a consistent and dependable presence.
- Committied to Service: You have a proven track record of providing "concierge-level" service and can translate complex technical issues into clear solutions for non-technical users.
- Strategic Thinker: You are comfortable sitting in on business meetings and providing technical insights that drive value.
- Certified: You hold a CompTIA Network , Security , or similar industry certification.
- Problem Solver: You don’t just fix symptoms; you find the root cause and implement long-term solutions.
Why Leap Managed IT? (The "95 Year-Old Startup")
We’ve been around since 1930, but we operate with the energy and innovation of a startup. Our team works to make our clients feel empowered and confident.
Our Culture & Perks:
- Comprehensive Benefits: Medical, Dental, Vision, Life, and Disability insurance.
- Future Planning: 401(k) with company match and Health Savings Accounts.
- Work-Life Balance: Generous vacation and paid time off.
- Growth Mindset: We are a "Best Place to Work" and prioritize your professional development through specialized career paths in Cybersecurity, Network Administration, or Project Management.
Our Values
- Best Place to Work
- Most Trusted Advisor
- Community Stewards
- Sustainable Results
Are you ready to take the LEAP? Apply today to become the dedicated technical lead for our Madison partner and start your journey with a team that invests in you.
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- Can you confirm that you have reviewed the work location, Monday-Friday work requirement and pay range?
Ability to Commute:
- Madison, IN 47250 (Required)
Ability to Relocate:
- Madison, IN 47250: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $26