What are the responsibilities and job description for the IT Help Desk Technician - Start your IT career position at Leap Managed IT?
IT Support Technician -
Looking to start a new career in I.T.? Our IT Help Desk Technician position might be the perfect fit.
This role is focused on solving client technical issues (i.e. password reset, VPN reset) and is ideal for an individual looking to jump start his or her technology career. Individuals will work from our Muncie office and also visit client sites to perform IT support activities.
Position schedule Monday-Friday 8 AM- 5 PM
Position Responsibilities:
- Troubleshoot and solve client network, workstation, and communication issues (both remotely and on-site)
- Monitor client alerts and implement remediation
- Communicate resolution processes with end users
- Manage account portals
- Client on-site project work - workstation & network installations
- Ability to lift 50 lbs
Ideal Candidate
- Passion and previous experience with working on computers
- Extensive experience in customer service
- Excellent communication, problem solving and troubleshooting skills
- Highly self-motivated
- Proven track record of taking the initiative to go above and beyond to care of client/user/coworker
JOIN OUR 95 YEAR OLD START UP COMPANY
Leap Managed IT fully embraces new ideas like a new startup company. Since 1930 (yes, we've changed our name a few times), we have been dedicated to helping businesses be more profitable and successful through creative solutions. Thanks to our team of approachable geniuses, we make our clients feel smart, empowered, and confident. We believe IT shouldn't be a necessary evil, IT should be a necessary good.
A winning culture drives us every day in all aspects of our business. Whether it’s our open door environment, or our fun team social events (quarterly offsite team building retreats), (or maybe having a dog in the office from time to time), we do our best to take care of our employees and show them that we care.
Other benefits we extend to our employees include:
- Medical, Dental, Vision
- Life Insurance
- Short & Long Term Disability Insurance
- Health Savings
- Retirement Plan (401K with company match)
- Vacation and paid time off
If you’re looking to grow a successful I.T. career, consider our building blocks to support your efforts:
1.) Best Place to Work 2.) Most Trusted Advisor 3.) Community Stewards 4.) Sustainable Results.
We strive to have a very positive work environment that encourages open communication among the team. Team members are encouraged to individually drive innovation to help the company achieve its goals and exceed client expectations.
Are you ready to take the LEAP?
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16 - $18