Director of Operations

Director of Operations – Restaurant Operations

Location: Raleigh, North Carolina

Salary: $105,000–$120,000 Bonus

An established full-service restaurant organization is seeking an experienced Director of Operations to lead approximately 8–10 locations throughout the Raleigh market. This leader will oversee performance through General Managers and be responsible for driving sales, guest counts, profitability, operational consistency, and team development across the region.

The ideal candidate is a hands-on multi-unit operator with a strong background in high-volume full-service restaurants. This individual should be comfortable spending significant time in the restaurants, coaching leaders, identifying performance gaps, and implementing action plans that improve both financial results and the guest experience.

Responsibilities

• Lead the performance of approximately 8–10 company-operated restaurants.
• Coach, develop, and hold General Managers accountable for sales, profitability, staffing, guest satisfaction, and operational execution.
• Drive profitable same-restaurant sales and guest-count growth throughout the market.
• Review restaurant-level financial performance and implement action plans to improve results.
• Ensure consistent execution of operational, human resources, financial, food-safety, and guest-service standards.
• Identify, develop, and retain high-potential General Managers and Restaurant Managers.
• Address underperforming locations and provide hands-on support where needed.
• Support leadership transitions, restaurant growth, and other market-level initiatives.

Qualifications

• Proven multi-unit restaurant leadership experience at the Director of Operations, Area Director, Regional Manager, or District Manager level.
• Strong background overseeing high-volume full-service restaurant operations.
• Demonstrated success improving sales, profitability, guest satisfaction, and team performance across multiple locations.
• Strong P&L knowledge with the ability to translate financial results into restaurant-level action plans.
• Track record of coaching General Managers, developing future leaders, and creating accountability.
• Willingness to travel regularly throughout the Raleigh market.
• Must reside within approximately 60–90 minutes of the market.
• Bachelor’s degree preferred but not required.

This is an opportunity for an experienced multi-unit restaurant operator to lead an established market, develop strong restaurant teams, and make a measurable impact on performance and growth.