Tasting Room Supervisor - Leal Vineyards

The Tasting Room Supervisor is responsible for overseeing the day-to-day operation of the Tasting Room and guest experience. This person will assist in the operational supervision and high-quality performance of the Tasting Room, including the supervision and coordination of Tasting Room staff. They will also ensure the quarterly wine club is executed properly and that the revenues and profits are meeting goals.  This position plays a vital role in training new employees, responding to and resolving customer inquiries/complaints, and requires excellent customer service skills and a passion for wine. Proficiency in operating systems and current policies is required. Hospitality experience recommended. 

Our employees help put a face to our wine brand, and we are seeking upbeat, team players with energy and enthusiasm for delivering an exceptional experience to all of our guests.  The successful candidate must be able to understand our brand and quickly shift gears as we are constantly evolving. Candidates that succeed in this role are individuals who demonstrate a love for rapidly changing environments and teamwork. They are creative, trendy, charismatic, knowledgeable, and exceptionally well-versed in the latest sales and marketing techniques. They aren’t afraid to think outside of the box! 

Essential Job Functions

• Hands-on supervision of a small Tasting Room staff and interaction with winery guests. Work with Tasting Room staff to manage the guest experience ensuring a successful Tasting Room workflow and operation.
• Ensure the Tasting Room meets sales and wine club goals. Run daily/weekly monthly sales reports as requested by Management.
• Maintain a fun, friendly, warm, and clean Tasting Room environment (inside room and outdoor areas)
• Maintain up-to-date tasting menu, signage, and promotional materials for the Tasting Room.
• Responsible for maintaining cleanliness and sanitation standards of the Tasting Room, restrooms, patio, and break area
• Respond to all wine orders via phone and email.  Ship wine that is purchased online and in the Tasting Room
• Executes quarterly wine club release and organize, coordinate all wine club events, and assists with the creation of the quarterly newsletter. Promote upcoming events by sending frequent email/marketing blasts
• Assist with hiring, training, scheduling, and educating staff and managing the performance of the employees.  Address any performance concerns through timely and documented disciplinary action.
• Ensure, by performance and example, that the Léal brand is consistently supported in all business and employee interactions, which includes both ethical and legal aspects, complying with federal and state laws and company policies and procedures.  
• Ensure that all Tasting Room staff follows responsible hospitality standards at all times.
• Assist with coordinating quarterly Tasting Room meetings and ongoing Tasting Room staff training and education  
• Work with the COO and other members of management to provide strategic direction and leadership to Tasting Room staff through effective communication and enforcement of company policies and procedures, and department operations.
• Nurture an atmosphere of teamwork and enthusiastic employee relations among the Tasting Room staff.
• Conduct regular inventory counts for all products sold in the Tasting Room and ensure that supplies are ordered as needed.
• Ensure that opening and closing procedures are properly followed
• May be requested to attend special events and tastings outside the winery. Conduct off-site tastings and events as needed.
• Resolve guest concerns/complaints using good judgment and professionalism and courtesy.
• Communicate any Tasting Room issues and status to the COO
• Demonstrate a high level of professionalism, the ability to appropriately handle sensitive and confidential information and/or situations, and the ability to maintain discretion and confidentiality.  
• Perform efficiently in a fast-paced, busy environment, utilizing multi-tasking and leadership  
• Ensure that every visitor enjoys their experience and leaves with a very high impression of our winery and wines.  Create and execute fun, engaging, educational, and memorable positive guest experiences that build brand loyalty.
• Performs other duties as assigned by management 

Required Education, Knowledge, Skills, and Competences

• Must be a minimum of 21 years of age
• Prior experience in Tasting Room sales or hospitality position.  A passion for knowledge of fine wine and a willingness to continue to expand on that knowledge is required.
• Prior experience supervising employees
• Must possess superior hospitality, sales, organizational, and customer service skills.  
• Must possess a valid driver’s license with a satisfactory and safe driving record
• Must possess and maintain a current California Food Handlers Certificate
• Must possess and maintain a current ABC approved California Responsible Beverage Serving Certification
• Maintain a professional, neat, and well-groomed appearance in accordance with our dress code policy.
• Strong proficiency using MS Word, and Excel, and POS systems.
• Excellent organizational, time management, positive interpersonal, written, and verbal communication skills are required.
• Other critical skills include planning & organizing; problem identification/resolution, multi-tasking, follow-through skills, priority setting, and having a sense of urgency in accomplishing tasks in a timely manner.
• Able to work under pressure and remain calm to resolve problems using good judgment
• Ability to work cohesively with co-workers as part of a team 

Salary : $24 - $26